Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. About the Team We are a diverse, collaborative group of professionals dedicated to keeping the cloud running. Our team includes software engineers, network specialists, supply chain experts, and operations professionals who share a common goal: delivering innovative infrastructure solutions that power global technology. Key job responsibilities - Manage all engineers towards departmental and company wide goals. - Hire, supervise, coach, and develop Facility Ops Center engineers. - Drive a fun and productive workplace environment. - Demonstrates positive communications skills when working with customers, vendors and employees. - Proven leadership capabilities including the skill to develop and motivate others. - Oversee day to day, escalations, ticketing and communications with customers (internal & external). - Manages shift schedule. - Ongoing development of processes and procedures to meet changing environment. - Update and maintain documentation associated with processes and procedures. A day in the life A Day in the Life Imagine leading a dynamic team that serves as the central nervous system of our global data centers. Your day will involve strategic oversight, real-time problem-solving, and ensuring our infrastructure operates with unparalleled precision. You'll collaborate across teams, manage shift operations, and drive initiatives that push the boundaries of operational excellence. About the team The Global Facility Operations Center proactively monitors the life-safety systems and the infrastructure equipment (e.g., chillers, temperature sensors, generators, UPSs, switchgear, breakers) that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. Our role is to ensure that critical alarms are properly Responded to, Acknowledged, Investigated, and Dispatched (RAID). Additionally, the Facility Operations Center serves as a communications hub during both standard and emergency operations. About AWS Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Basic Qualifications Bachelor's degree in Electrical, Mechanical, Computer Engineering, or related field Minimum 5 years of professional engineering experience Demonstrated experience in technical team leadership Proficiency in project management methodologies Strong technical background with hands-on engineering expertise Preferred Qualifications Master's degree in Engineering or Advanced Technical Management Certifications in facility management or specialized technical operations Experience with advanced monitoring and predictive maintenance technologies Background in designing and implementing large-scale infrastructure solutions Proven history of driving operational efficiency and technological innovation Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.