Reports To: Director of Facilities
Classification: Full-Time, ExemptPosition Summary:
The Facility Manager at Edge Sports Global (ESG) plays a critical leadership role in ensuring the overall operation, safety, and cleanliness of the arena facility. This position works directly with the Director of Facilities to manage day-to-day tasks, oversee ice and mechanical operations, supervise staff, and ensure a high-quality experience for all guests. The Facility Manager must have a flexible schedule and be available for mornings, nights, weekends, and holidays as required by business needs.
Core Responsibilities:Staff Supervision & Scheduling
Coordinate with the Director of Facilities to schedule Zamboni drivers with a two-week look-ahead, ensuring all shifts are covered.
Delegate daily and weekly tasks to facility staff and supervise performance.
Ensure all facility logs and checklists are completed accurately and maintained.
Provide ongoing support and training to staff to uphold ESG standards.
Ice & Equipment Maintenance
Maintain safe, high-quality ice surfaces through proper resurfacing techniques and timely maintenance.
Conduct weekly, monthly, quarterly, and annual maintenance on facility mechanical systems including:
Ice chiller equipment
Dehumidifiers
Zamboni maintenance
Rink boards and glass
Report and assist with repair planning for any issues affecting ice quality or facility function.
Submit materials and supply lists to the Director of Facilities every Monday for the following week.
Vendor & Contractor Coordination
Coordinate with snow plow and landscaping contractors to ensure timely and complete services.
Verify and sign off on contractor work once completed.
Schedule and oversee on-site vendor or contractor projects and repairs.
Assist ESG leadership in evaluating and implementing repairs, improvements, and alterations to the property.
Facility Oversight & Customer Service
Ensure the entire building, including all common areas and public spaces, remains clean, organized, and clutter-free.
Serve as a visible and approachable presence in the facility, providing excellent customer service to guests, families, and staff.
Aid in welcoming visitors, answering questions, and resolving issues professionally.
Enforce ESG policies and safety procedures to maintain a safe and respectful environment for all users.
Qualifications:Education:
High School Diploma required; College degree preferred.
Experience:
Experience in an ice arena or sports facility strongly preferred.
Background in mechanical or facility maintenance is a plus.
Skills:
Excellent customer service and team leadership skills.
Effective problem-solving abilities and a sense of responsibility.
Strong communication skills, both verbal and written.
Basic computer skills (email, Google Workspace or Microsoft Office).
Physical Requirements & Work Schedule:Must be able to work in cold environments for extended periods.
Ability to lift at least 30 lbs.
Availability to work a flexible schedule including mornings, evenings, weekends, and holidays based on the facility’s needs.
Must adhere to ESG’s standards of professional conduct and appearance.