JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facility Executive-Soft Services

Department: Facility Management Services

Overview:

The Soft Services Executive plays a crucial role in ensuring seamless delivery of all facility soft services including reception, helpdesk, housekeeping, and cafeteria operations. This position requires an experienced professional who can provide hands-on leadership, maintain high service standards, coordinate with multiple vendors, and ensure exceptional customer experience across all service touchpoints.

DUTIES & RESPONSIBILITIES:Helpdesk ManagementBe accessible for escalation of all FM related issuesOversee the Helpdesk work processProvide management advice to Helpdesk operators for escalated issuesEnsure planning and execution of all preparation required for Conferences/meetings of the client as well as VIP visits scheduled during the shiftReception & Front Office ManagementOversee the Reception and Front Office functionEnsure visitors are promptly attended by the Front Office Executives (FOE)Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep are maintainedMonitor front desk staff performance and provide coaching as neededHousekeeping Services OversightOverall service delivery assessment of HK vendorCoordination meetings with vendor for resolution of service issuesEvaluate vendor performanceEnsure that vendor manpower reports at site as per agreed terms and conditionsUndertake audit of the attendance and check their groomingConduct regular quality inspections of cleaning standardsCafeteria Services ManagementEnsure that the caterers are maintaining highest standards of hygiene in the services areaEnsure that the quality and quantity of the food supplies are meeting the requirementsWhen the food supplies run out, escalate the matter to the caterers' management immediately and make swift alternate arrangementsIn food shortage scenarios, communicate with the users and provide alternate solutions and appease themGeneral Operational ResponsibilitiesOverall coordination with all service providing vendorsTake rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc. and initiate immediate rectification actionsPrepare weekly shift rosters for Helpdesk, Front Desk and Mailroom and communicate in advance to the staff and transport divisionImplement continuous improvement initiatives across all soft servicesEnsure adherence to health and safety standards across all service areasManage and resolve customer complaints promptly and effectivelyQualifications:Bachelor's degree in Facility Management, Hospitality Management, or related field5+ years of experience in soft services management within corporate environmentsStrong knowledge of service quality management and customer experience principlesProven experience in vendor management and performance evaluationExcellent problem-solving abilities with strong attention to detailSuperior communication and interpersonal skillsExperience with facility management systems and service request platformsAbility to work in shifts as required to oversee operationsProfessional certifications in facility management or hospitality management preferredSkills & Competencies:Strong leadership and team management capabilitiesExcellent customer service orientationAbility to prioritize and manage multiple tasks simultaneouslyProactive approach to problem identification and resolutionStrong negotiation and vendor management skillsAbility to work under pressure and handle escalations effectivelyDetail-oriented with focus on service quality and standardsProficient in Microsoft Office and facility management software

This position reports to the Facility Manager and works closely with clients, vendors, and the operations team to ensure exceptional soft services delivery across the facility.

Location:

On-site –Bengaluru, KA

Scheduled Weekly Hours:

0

Job Tags:

Transition Management

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.