Facilities Operations Manager | Facilities Maintenance | CDMX, México
About Us
At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.
About the Role
The Facilities Manager will serve as managerial oversight of facilities services, amenities, maintenance, repair, vendors and asset management across a portfolio of buildings within a territory. The Facilities Manager will be responsible for managing the field relationship with the third-party provider responsible for facilities and cleaning related work, including but no limited to related projects of any operational and facilities scope, and will maintain base building property manager relationships, acting as the on-site representative on the lease for each building in the portfolio. This role will report directly into the Area Director.
The Facilities Manager is responsible for overseeing third-party vendors in the areas of Cleaning and Facilities, Health and Safety, Security, Energy and Sustainability, and Capital Improvements, monitoring operational expense and performance. The Facilities Manager is the single point of contact for their assigned buildings, vendors, and leadership related to all the work listed above.
Act as the single point of contact for both Community and vendors within the portfolio
Maintain supplier and vendor performance of quality and cost across the portfolio
Point of escalation for large facility maintenance emergencies
Approving and maintaining budget for Incremental Service Requests outside of standard contract
Coordinates with vendors for emergency and incident management planning
Work with external vendor to complete in-Building audits
Act as the liaison and single point of contact between the Community Management team and the building’s Property Management team for any escalated issues
Work in strategic partnership with the Community Manager and Product Project Manager to ensure the efficient planning and implementation of both break-fix and CAPEX projects.
Escalation point for Community teams within their portfolio for vendor related issues
Conduct comprehensive operational management walkthroughs (quarterly or semi-annually, as needed) across all buildings to evaluate the current status and condition, and identify critical projects for maintenance and improvement.
Conduct weekly reviews of Salesforce data reports, analyzing Community walkthrough findings to measure the impact of implemented cleaning and R&M improvements, and providing actionable insights to CLs Ops and Community Managers
Develop and execute comprehensive preventive maintenance plans for all building equipment and appliances to ensure optimal performance and extended lifespan.
Monthly monitoring of facilities budgets and spending to ensure alignment with work objectives and expense control
Manage Global and Regional Projects rollouts to locations and suppliers including HSE, Energy/Sustainability, OPEX, Security, and Capital Improvements
Manage portfolio large-scale maintenance projects including Capital Improvement support
Represent WeWork’s business during openings process, participate in building opening hand over and punch list completion in order to deliver “complete asset” to supplier
Project manage HQ by We and Enterprise special requests
Ensuring Fire & Life Safety & local code compliance, OSHA training, and H&S Standards Survey with support of Regional Health and Safety team
Managing capital project implementation and execution, including scope, schedule, and budget (e.g., security and asset management).
Forecast long term programs and upgrades needed
Work with vendors and Procurement’s Dpt. to Increase operational effectiveness & efficiency of buildings and infrastructure
Illustrate the WeWork core values and strive to achieve our mission
Monitor governance and cost-saving initiatives
Support vendor technology changes and integration
Keycard access for vendors and Enterprise special security
Ensures completion of punch list prior to building openings in order to transfer operations to Supplier
About you:
AA or BA degree preferred or equivalent work experience
3 -5 years experience in facilities or operations management
Experience managing supplier and vendors with contract management
Experience utilizing union vendors
Familiarity in lease operations language and execution
One or more of the following certifications preferred: Building Operations credentials; Facilities Management certifications
Must be able to work independently or on a team
Strong working knowledge of commercial MEP systems, specifically HVAC, plumbing, fire and life safety systems, and electrical distribution networks
Excellent communication, organization and writing skills
Proficiency in technical applications including: Corrigo, Salesforce and Power BI
Must be willing to travel 40%-50% of the time
Life at WeWork:
Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a diverse community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups, or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.