JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Facility Operations Manager is responsible for the comprehensive operational oversight and strategic management of commercial real estate facilities, encompassing both hard and soft services. This role ensures efficient building operations, exceptional hospitality experiences, optimal tenant satisfaction, regulatory compliance, and cost-effective facility management while maintaining high standards of safety, security, and sustainability across the property portfolio.

Key Responsibilities

Daily Operations Management

Oversee daily facility operations including building systems, maintenance, and comprehensive tenant servicesCoordinate with building engineers, maintenance staff, hospitality teams, and service vendorsMonitor building performance through management systems and regular inspectionsRespond to tenant requests, emergencies, and operational issues with hospitality-focused solutionsEnsure smooth operation of all building amenities, common areas, and guest servicesManage move-in/move-out coordination and space modifications with white-glove service delivery

Soft Services & Hospitality Management

Concierge & Front Desk Services:Oversee lobby reception, visitor management, and concierge operationsManage package receiving, mail distribution, and tenant communication servicesCoordinate guest registration, access control, and visitor experiencesEnsure professional, welcoming atmosphere in all tenant-facing areas

Cleaning & Janitorial Services:Manage comprehensive cleaning programs for offices, common areas, and specialized spacesOversee restroom maintenance, supply management, and hygiene standardsCoordinate specialized cleaning services (carpet, windows, deep cleaning)Monitor cleaning quality standards and tenant satisfaction

Food & Beverage Services:Manage cafeteria, coffee bars, and catering operationsOversee vending services and break room amenitiesCoordinate special events, tenant appreciation activities, and corporate functionsEnsure food safety compliance and quality service delivery

Landscaping & Grounds Maintenance:Manage exterior landscaping, irrigation systems, and seasonal maintenanceOversee snow removal, parking lot maintenance, and exterior cleaningCoordinate outdoor amenities and recreational areasMaintain curb appeal and professional property presentation

Security Services:Manage security personnel, access control systems, and surveillance operationsCoordinate visitor management protocols and emergency response proceduresOversee parking management and traffic controlEnsure 24/7 security coverage and incident response

Hospitality Experience Management

Tenant Experience Programs:Develop and implement tenant engagement initiatives and eventsManage fitness centers, conference facilities, and shared amenitiesCoordinate wellness programs, networking events, and community building activitiesOversee tenant communication platforms and feedback systems

Guest Services:Ensure exceptional visitor experiences from arrival to departureManage conference room booking systems and event coordinationProvide technology support and presentation assistanceCoordinate transportation services and local area information

Amenity Management:Oversee operation of fitness centers, cafés, lounges, and recreational facilitiesManage retail services, dry cleaning, and convenience amenitiesCoordinate wellness services, massage therapy, and health programsEnsure amenity spaces meet luxury hospitality standards

Maintenance & Asset Management

Develop and implement preventive maintenance programs for all building systemsCoordinate corrective maintenance while minimizing tenant disruptionManage vendor relationships and service contracts for both hard and soft servicesOversee capital improvement projects and building upgradesConduct regular facility assessments and condition reportsMaintain accurate records of all maintenance activities and service delivery

Team Leadership & Vendor Management

Lead and supervise comprehensive facility operations teams including:Building engineers and maintenance techniciansConcierge and reception staffCleaning and janitorial teamsSecurity personnelFood service operatorsLandscaping crewsDevelop staff schedules and coordinate multi-service work assignmentsManage vendor selection, contracts, and performance monitoring across all service categoriesEnsure proper training in both technical skills and hospitality service standardsConduct performance reviews and implement service improvement plansFoster a hospitality-focused, service excellence culture

Financial Management & Budget Control

Develop and manage annual operating budgets for all facility servicesMonitor expenses across hard and soft services to identify optimization opportunitiesPrepare monthly financial reports including service delivery metricsEvaluate and negotiate vendor contracts for maintenance, cleaning, security, and hospitality servicesTrack utility consumption, service costs, and implement efficiency measuresSupport capital planning and budget development for facility improvements

Compliance & Safety Management

Ensure compliance with all local, state, and federal regulationsMaintain required permits, licenses, and certifications for all service operationsImplement safety protocols for maintenance, cleaning, food service, and hospitality operationsConduct regular safety inspections and risk assessmentsManage environmental health and safety programs including food safety protocolsCoordinate with regulatory agencies during inspections and audits

Tenant Relations & Customer Service Excellence

Serve as primary operational contact for tenants with focus on exceptional service deliveryAddress tenant concerns and service requests with hospitality mindsetCoordinate tenant improvements and space modifications with minimal disruptionConduct regular tenant meetings, facility tours, and satisfaction surveysMonitor tenant satisfaction across all service categories and implement improvementsSupport leasing activities through showcase property presentation and service excellence

Strategic Planning & Service Innovation

Participate in strategic facility planning and service enhancement initiativesPrepare operational reports including service delivery metrics and tenant feedbackIdentify opportunities for service improvements and operational efficiency gainsSupport business continuity and emergency preparedness planningLead sustainability initiatives across all service operationsResearch and implement innovative hospitality and facility service solutions

Requirements

Education & Experience

Bachelor's degree in Business Administration, Hospitality Management, Engineering, Facilities Management, or related field6-10 years of experience in commercial facility operations with hospitality service componentsProven experience managing multi-tenant commercial properties with premium service standardsBackground in hospitality, customer service, or luxury service deliveryExperience with both hard and soft service vendor managementTeam leadership experience across diverse service disciplines

Technical & Service Knowledge

Understanding of HVAC, electrical, plumbing, and fire/life safety systemsKnowledge of hospitality service standards and guest experience managementFamiliarity with building automation systems, CMMS software, and service management platformsUnderstanding of food service operations, cleaning protocols, and security proceduresKnowledge of building codes, safety regulations, and service industry compliance requirementsProficiency with Microsoft Office Suite, facility management software, and hospitality management systems

Professional Certifications (Preferred)

Certified Facility Manager (CFM)Real Property Administrator (RPA)Facilities Management Professional (FMP)Certified Hospitality Supervisor (CHS)Building Operator Certification (BOC)ServSafe Food Safety certificationOSHA safety certificationsCPR/First Aid certification

Core Competencies

Service Excellence: Commitment to luxury hospitality standards and tenant satisfactionLeadership Skills: Ability to lead diverse teams across multiple service disciplinesCommunication: Excellent interpersonal skills for tenant interaction and team managementProblem-Solving: Creative solutions for operational and service challengesCustomer Service: Hospitality mindset with focus on exceeding expectationsFinancial Acumen: Understanding of service budgets, contracts, and cost optimizationQuality Management: Attention to detail in service delivery and facility presentationAdaptability: Flexibility to handle multiple service priorities and emergency situations

Personal Attributes

Professional demeanor with hospitality-focused approachStrong work ethic and commitment to service excellenceAbility to work independently while fostering team collaborationStress management and grace under pressure in service environmentsCommitment to continuous improvement in service deliveryEthical conduct and integrity in all tenant and vendor relationships

Working Conditions & Requirements

Standard business hours with on-call availability for service emergenciesPhysical ability to walk facilities, inspect service areas, and oversee operationsInteraction with tenants, guests, and service staff throughout the dayWork in various environments including mechanical rooms, kitchens, and public areasValid driver's license and reliable transportationFlexibility to attend evening event

Location:

On-site –Paris, FRA

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.