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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The Facilities/Workplace Manager must be a team player and work with other members of the team to meet all key performance indicators as set out in the management contract.  

Procurement and Vendor Management

Manage the vendor procurement and management practices of the various IBM sites and ensure renegotiation and tendering, including tender documentation; evaluation of tenders and preparation of contracts is in accordance with agreed client procurement guidelines.Benchmark services across properties within the country as well as across the region.Administer the virtual approval process for contract executionCo-ordinate and monitor the contractor management program

Facilities Operations

Implement a comprehensive energy management programImplement building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems. Regional consistency will be of importance.  Manage the Preventive and Planned Maintenance programmes to minimise maintenance, repair and replacement costs together with minimizing the risk of plant failure.Ensure that the team liaises closely with the Regional Operations procedures to ensure service standards are maintainedRecommend continuous quality improvement practices across the region, ensuring initiatives in one country are followed up in the other parts of the region to maximize the benefits to IBMEnsure consistency of regional policies & procedures with constant updating of Oneview and that all staff have adequate familiarity with the systems as well as the policiesImplement, comply with and audit all internal management systems, for quality assuranceAssist with the coordination of Churn and other relocations  activitiesEnsure all Critical Environment (CEM) requirements are met. Ensure all Reactive Maintenance is completed as per the agreed timeframes.Ensure all Financial Management requirements are completed in a timely and accurate manner.

Risk Management

Coordinate a property risk management program which identifies major property risks including occupational health and safety, fire safety and essential services and environmental.Ensure data integrity of all information loaded into systems and comply with the audit process from time to timeAssist in the development of guidelines and strategies to protect health and safety of staff and others, protect IBM and Jones Lang LaSalle reputations.Ensure disaster recovery and business continuity planning is implemented and maintained.Ensure escalation procedures are in place and observed for incident and problem reporting including advice to IBM Regional Managers and insurance company.

Profitability/ Savings Initiatives:

Develop initiatives and strategies that lead to cost savings and service improvement

Customer Service / Client Relationships:

Evaluate service response time and analyze occupants’ service request trends and suggestionsEnsure feedback from client sessions is recorded and actioned to the satisfaction of the end user.Pro-actively develop and manage client / business unit relationships ensuring that the expected service levels are achieved across the region.Lead by example and groom the team in achieving maximum client satisfaction level

Reporting:

Ensure that the team delivers meaningful inputs across the region in the development of monthly management reports.Review monthly financial reports including the preparation of accruals and variance analysis with FMs and IBM Regional Managers (as required).Assist in the budgeting and Recommit process including reviews with IBM Regional Managers as required.Administer the One View website and ensure that all reports and other relevant data is regularly updated.

Training:

Ensure the team is well trained on all facilities policies, procedures and systems. Work closely with the Jones Lang LaSalle senior Account team  to devise new and innovative methods of learning built around skill development, leadership and succession planningAssign buddies for new team members to ensure team work, consistency & rationalization of the team

Leadership / Staff Management:

Actively encourage an environment that supports teamwork, co-operation & performance excellenceAct as manager and a coach for the team ensuring high staff morale, trust and work ethicsRefer to the Individual Performance Agreement (IPMP) for Key Performance Measures. Ensure the KPI Targets for the Account are metInterpersonal skills with a strong client focus.Team Leader with line management skills and the ability to delegateTechnical comprehension and experience with performance based service contracts and vendor managementKnowledge of occupational safety requirementsStrong budget management and financial analysis skillsDemonstrated initiative Excellent written and oral communication skills.Strong analytical skills.

Location:

On-site –Pasig, Philippines

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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