JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

About the role:

The Facilities Manager will manage the day-to-day client activities for the assigned properties/facilities and be the key point of contact for key stakeholders and/or clients. The role will assume overall responsibility for compliance, quote reviewing, maintenance, contract services, and helpdesk interactions.

An Overview of the Role

Work in conjunction with the Helpdesk and manage escalations regarding contractor performance and / or client complaint / escalations.Liaise and manage the Helpdesk to ensure works are completed in accordance with Key Performance Indicators (KPI’s) in a timely manner and in accordance with the budget.Work effectively to analyse fault logging records / reports to identify trends and devise / implement mitigation plans accordingly.Manage contractor requests for access and contractor inductions.Manage asset register including building, plant and equipment inspections and reporting.Manage minor works as delegated by the Account Team, including any other adhoc tasks as required.Ensure works do not impede occupation and/or operation of the facility without appropriate client approval.Be available for unforeseen after-hours call-out in emergency/crisis situations.Under the direction of the Account Director, develop and implement strategies, policies, and procedures for contract management. Management of compliance across allocated portfolio, obtaining all AESMR, ESC & CFI documentation, as necessary.Manage requests for repair and maintenance.Communicate with Stakeholders and team members where issues are anticipated to take an extended time to complete &/or may experience delay in completion.Schedule and manage preventative maintenance programs for allocated contracts, and associated correctives to achieve compliance.Monitor contractor performance against key indicators and provide regular reports on contract and performance status.Assist in the budgeting and forecasting process and provide financial data to the Finance Manager as requiredEnsure compliance within delegated authority and budgets.Support the Account Director to proactively develop and manage the relationship with the occupier and client to ensure service delivery expectations are exceededActively encourage an environment that supports teamwork, cooperation, performance excellence and personal successBuild and develop effective client / stakeholder relationships across multiple levels of the organisationKey point of contact for Facilities within the client’s portfolio.Implement, comply with and audit all internal management systems such as Corrigo, JLL Onsite, CMO, Uniform.Ensure compliance with all OH&S, Environment and Risk Management Policies and Procedures.Ensure compliance to Building Code of Australia, Australian Standards, Disability Discrimination Act, and all other regulations relevant to assigned roles and responsibilities.Assist the Account Director in the management of the process towards achieving and maintaining the sustainability aspirations.

Sound like the job you are looking for? Before you apply it's also worth knowing what we are looking for:
 

3-5 years’ experience in facilities, property management, hospitality or related fieldKnowledge of local occupational health and safety requirementsKnowledge of critical facilitiesKnowledge of vendor management for specialized servicesHas an understanding of basic technical aspects of property (e.g. Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)Proven capacity to manage assets to applicable compliance regulationsStrong budget management and financial analysis skillsStrong communicator – Good presentation skills and possesses strong verbal & written communication skills, also an active listenerPassion for quality – has an eye for detail to make sure the best delivery of servicesSelf-motivated; confident & energeticAbility to effectively deal with stressful situationsFlexible – able to adapt to rapidly changing situationsStrongly goal-oriented – able to focus on meeting all performance targetsIs a team player – able to cooperate and work well with others to meet targets

About JLL

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

What you can expect from us:

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.  This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions and race. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military.

Apply today, quoting job reference number LMREQ445464 

Location:

On-site –Melbourne, VIC

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.