JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Ensure all work stated in the Master Service Agreement (MSA) is completed in compliance with all governing laws, codes and regulations and in full compliance with MS processes, policies and procedures by all parties executing services on behalf of MS.

• Develop and execute the annual Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities, projects, execution timeframe and deliverables.

• Participate and be engaged with IFM meeting cadence (operational, strategic and best practice forums).

• Provide visibility of opportunities in processes and programs for improvements.

Provide financial and operational reporting on a monthly, quarterly and annual basis.

• Ensure information reported is accurate with MS systems information. Advise of any data issues to address data accuracy

Work in collaboration and in alignment with your FM and the IFM Sourcing Regional team to:

• Source, select, contract and manage Tier Two and Tier Three Providers.

• Onboard and train Tier Two and Tier Three Providers as may be required

Annually develop and maintain a rolling two-year Tier Two Provider sourcing and savings plan

• Validate all Provider invoices submitted for payment are appropriate and consistent with MS expenditure authorization limits.

• Measure and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable.

• Manage T2 vendor relationship to ensure the adequate service delivery

Work in collaboration and alignment with your FM and the IFM Finance Regional team to:

• Develop site budget and forecast according to regional ROB and MS RE&F financial processes. Follow control processes to track expenses and report against budget, forecast or other targets. Expenses include operating expenses and capital expenses expenditures for IFM scope of services and lease contract related payments to the landlords.

• Maintain and report on related PO accruals as required in timely manner.

• Responsible for managing all expenses to conclusion and are supported by a Purchase Order. • Ensure contractually correct and timely payment of Tier Two Provider invoices/invoice processing (per agreed term) submitted to MS Accounts Payable.

• Ensure invoices are correctly prepared by vendors and submitted on time.

Develop, seek approvals, and implement plans for continuous service or process improvement, cost reduction and efficiency.

• Benchmark practices with other JLL accounts and propose improvements if applicable

Work in alignment with your FM and the Customer Experience Regional team to: • Provide insights and lead change management execution for IFM workplace change projects regarding occupant experiences and requirements based on day to day facilities management.

• Work with FM and Portfolio Manager to put in place action or communication plan to mitigate gaps of information, resistance to change or dissatisfaction.

• Map Site’s Key Stakeholders and maintain strategic relationship to understand needs, facilitate decisions and approvals.

• Facilitate excellence communications with clients, maintain and share all relevant information in coordination with FM

• Execute and customize marketing and communication plans at site level according to regional program.

• Execute Key Activities Calendar to execute communications in a timely matter.

Work in coordination with Operations Supervisor to identify and implement opportunities to reduce carbon footprint on site.

• Establish site-specific goals aligned with regional Environmental and Sustainability Program (Energy, Water, Waste & Recycling), define and execute action plan to achieve those goals

Provide IFM Services according to Portfolio Matrix and Statements of Work.

• Utilize global best practices to assure that interactions result in the highest possible level of professionalism, responsiveness and satisfaction.

• Perform a site check in accordance to ROB activities to ensure facilities are well maintained and required services are being performed (including e-suites) and report back to RE&F.

• Align with peers on service delivery and standards. Escalate as appropriate to keep high standards and similar customer and employee experience across the region.

Work in alignment with the IFM Regional Operations and Finance

Project management

Security operations

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.