JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

Providing Excellent Client Service

You will ensure client satisfaction and successful implementation of services based on the agreed contract scope and service level. To do so, you will provide comprehensive and best-in-class management services to run day-to-day operations and services of our client’s facilities. You will manage and maintain consistent high-quality service levels in line with SLA’s and KPI’s, with a focus on driving continuous improvement in our client’s workplace.

You will assist the Facilities Manager in achieving the account’s targets and work with the other team members to meet all key performance indicators as agreed with the client. You will be the on-site key point of contact for the key stakeholders or client, and be involved in a wide range of activities and responsibilities.

Facilities Operation & Vendors Management

Responsible for the management of hard and soft service vendors to ensure the timely delivery of best in class services and within budget.

Ensure all contracts are professionally delivered in line with the agreed service level and requirements.

Continually assess contracts to optimise, reduce cost and to ensure best value delivered to the client

Work with greater team to establish operating procedures and ensure yearly updates of agreed SOP.

Proactively monitor to ensure all building procedures and performance measures are maintained at all times

Implement improvement programs and proactively conduct inspection of premises to ensure service standards are maintained at all time

Main contact person for building landlord

Work closely with different business units and point of contact for work order or event requirements, and to ensure all request successfully completed as per agreed timeline. 

24/7 emergency call support and site attendance if required.

Provide monthly facility report and other business reports per requirement and when requested.

Project Support & Management

Involve and work with different stakeholders and contractors for building project & improvement works as required.

Arrange, coordinate and attend project meetings as required, including the follow up of assigned works till closure.

Arrange vendor and contractor site walkabout for project or improvement work quotations as required

Safety and Compliance Management

Ensure compliance with statutory regulations on fire, health and safety standards.

Implement and manage safety procedures to ensure the provision of a safe working environment

Assist in the implementation and management of a property risk management program

Coordinate, arrange and carry out Building Shut down, Fire Certification Renewal, Fire Drills, Table Tops Exercise and other regulatory compliance requirement exercise as needs.

Support the implementation and monitoring of disaster recovering and business continuity plans

Follow established escalation procedures and incident reporting procedures

Contract & Financial Management

Maintain and track of CAPEX and OPEX for building and continuous upkeep of up to date report.

Monitor financial processes to ensure account payable procedures are followed at all times.

Maintain, renew and track of vendor contracts to ensure timely renewal with no lapses or contractual risk.

Customer, Client / Stakeholder management

Deliver excellent customer service to meet on-site client and stakeholder’s expectations

Build and develop effective relationships with key stakeholders & clients, and be comfortable working across all levels

Monitor procedures to ensure client’s expectations are conveyed and worked upon

Sound like you? To apply you need to be:

Team player with Strong knowledge of property operations

Playing a key role, the ideal candidate holds a Degree / Diploma in Building or Facilities Management, and at least three years of experience in facilities management.

You must be a team player who demonstrates good working knowledge in technical and non-technical services, event management, Organisational skills to coordinate schedules, events, carry out routine services and occupational safety inspections’, as well as aptitude in client-centric operations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.