JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Stakeholder Engagement

Working with clients to identify their needs and ensure customer satisfaction

Communicate with all stakeholders on plans and ideas with regular updates through the client communication tools

Provide feedback and periodic reports including pre- and post – event evaluations

Propose ideas and initiatives to improve provided services and event quality

Events Support

Understanding of the events support scope of work as defined in the Service Level Agreement (SLA) and Master Services Agreement.

Provide events support for local site as the Single Point of Contact (SPOC) from Facilities ensuring all events are successfully produced and executed from Facilities standpoint

 Manage and maintain events tool, bookings and confirm event spaces.

Processing high volume emails/requests with accuracy and efficiency.

Coordinate event furniture setup

Proactively handle any issues and troubleshoot any problems on the event day

Assist in facilities organised client events, happy hours, themed in-office events, wellness program and human experience programs.

Coordinate event planning, design and production while managing all project delivery elements within agreed timelines

Accommodate event requests, changes and last-minute requests efficiently and courteously as per SLA guidelines.

Manage and monitor pantry services in daily operation and internal events. Ensure adequate stock levels are met

Act collaboratively and work with various parties such as Event Host, Production Crews, AV, Culinary and Catering, Site Teams as well as Vendor to execute events (including setting up and resetting of stages/props/catering etc) in a timely manner with no disruption or delay are conducted in a timely and efficient manner. 

Coordinate base building services and all after hours requirements.

Supports events in other location may be needed

Vendor Management

Assist the Facilities Manager in the procurement of vendors and services as required

Assist in the management of all contractors on site to ensure they perform to the required standards including inspection of vendors’ works

Assist in the management of vendor register.

Finance Management

Assist in financial processes ensuring prompt and accurate management of purchase orders in JDE

Responsible for Invoice and Payment process for vendors on JLL & client system. 

Risk, Health & Safety Management

Assist in carrying out safety procedures as requested

Ensure compliance with insurance, legal, health and safety obligations

Follow established escalation procedures and incident reporting procedures

Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies Site Operations Management

Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times

Maintain premises in neat and good working condition at all times

Perform any ad-hoc tasks as directed by the reporting manager

Performance objectives

Produce accurate reporting as required and timely submission

Successfully and enthusiastically produce events from conception through to completion.

Be a key member of the Facebook Facilities Team

Ensure client satisfaction and successful implementation of services with uninterrupted Site Operation

Based on the agreed Individual Goals (My Performance)

Ensure the SLA KPI Targets are met

Key skills

Intermediate to Advanced skills in Microsoft Office software

Good written and strong verbal communication skills

Excellent client service and communication skills.

Ability to deal with a variety of complex issues concurrently.

Ability to work under pressure with limited supervision.

Strong problem-solving skills with ‘can do’ attitude

Goal oriented and focused on meeting performance targets.

Ability to work well in a team environment.

Customer experience an advantage

Employee specification

Degree or Diploma in Business Administration/ Hospitality/ Facilities or equivalent qualification

Prior experience in Hospitality, Events Management preferred

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For additional details please see our career site pages for each country.