JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Manage the strategy, integration, resourcing and performance of the Hospitality Services teams (Meeting Services, Dining, Events, Cleaning). Ensure the highest levels of service are provided to P&G employees in line with the hospitality budget and corporate standardsManage a seamless interface of Hospitality to deliver a superior experience to End Users and Visitors.Manage projects and initiatives that pertain to improving Soft Services functions and Annual Workplace survey scores.Develop an understanding of the P&G business and sound working relationships with key representatives of the client.Operational and financial management of the vendors in the area of responsibility, including procurement and forecasting.Coordination of Soft services work orders: pick up and distribution in the team, tracking and closure of work orders and support the team performance. Ensure SLA goals are metAssist the WEL in the delivery of all facility management services to the building occupants.Treat daily customer requests; Daily Site Tours for proactive identifications & fixing of issuesOther duties as assigned

Additional duties and responsibilities:

Client Management

1) Strive to “delight” the Client in all aspects of service delivery.

2) Develop close understanding of P&G organization and strong network through End Users.

3) Ensure feedback from client sessions is recorded and timely addressed.

4) Lead Site Initiatives in Services areas and Site Communications.

5) Create visibility for the JLL Team on site and promote JLL activities.

6) Lead all the Soft Services onsite – Dining, Cleaning, Meeting Services, Events

Site Service Delivery Management.

1) Liaise with the relevant COE’s to develop and maintain the Operational Procedures to deliver Dining, Cleaning and Soft Services in scope and to serve as guide for managed JLL Staff and Contractors.

2) Work with Client and Manager to develop and implement new processes that improve service & customer satisfaction and /or reduce cost.

3) Provide a responsive and pro-active service via seamless interface with all involved parties.

4) Daily interface with partners to set priorities and ensure jobs are completed

5) Conduct monthly Vendor Management meetings (scorecard sessions) with the involvement of contract manager (Sourcing) to monitor supplier performance

6) Ensure that contracts at the site are delivering the required service at the correct cost.

7) Ensure and complete periodic reporting to meet client expectations and internal requirements, and management reports as required.

Health and Safety Management

Ensure that the services and actions meet all legal and Client required H&S regulations and nurture a HSE mindset within the organization  Ensure that all staff are working in compliance with H&S regulations Conduct monthly dining Health & Safety checks Ensure all Special Events, decorations and temporary setups are following the HS&E guidelines and regulations

Finance Management

Ensure that the services meet all financial/ savings targets Develop initiatives and strategies leading to cost savings and service improvements. Provide accurate Budget forecasting as per the Financial Calendar Ensure End to End process delivery of all procurement activities (offer, PO, invoicing, payment) for your services

Location:

On-site –Strombeek-Bever, BEL

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.