OPENTEXT - THE INFORMATION COMPANY

Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.

 

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

 

General Overview of the role

Key person in ensuring the smooth and professional operational management of the office at the highest standard. This role leads the delivery of all services into the office space, coordinates integrated facilities management, supervises reception/front-office services, and supports both the Riyadh office and South EMEA region with administrative and corporate systems support as required.

Job responsibilities and Duties

Work with Facilities service provider(s), supply chain & account manager to ensure safe and effective delivery of all planned FM services (maintenance, cleaning, H\\&S, fire prevention, food & beverage, etc.)Oversee reception, welcoming, and front desk services, ensuring a warm and professional experience for all visitors and colleaguesLog and manage all issues or problems, ensuring clear communication and timely resolutionDirect internal/external inquiries to the right departments, supporting colleagues in learning company procedures and toolsAnticipate client needs, build positive relationships, and resolve operational issues in a calm and professional mannerManage onboarding of new joiners, liaising with hiring managers to provide a welcoming office induction and positive first-day experienceEscalate unresolved complaints to Facilities management when necessarySupport meetings, catering, events, executive assistants, and management (locally and remotely)Liaise with and monitor external service providers to ensure top-quality service deliveryCoordinate with corporate teams (Security, Workplace Services, IT) on local support initiativesMaintain stock levels of food, beverage, stationery, and office consumablesCoordinate shipping, mail, and internal dispatchingAssist in raising PRs/POs, receipting, and processing invoices with Accounts PayableFirst point of contact for supplier queries related to payments or information requestsLiaise with IT on hardware handover for new joiners and leaversEnsure office space is well maintained, prepared for meetings, and consistently presented to the highest standard

Skills and Experience required for the position

At least five years of related experience in a similar roleStrong English and Arabic language skills (spoken and written)Proficiency in Microsoft Office (Excel and Outlook essential); medium-level spreadsheet skillsAdaptable and quick to learn new systems and processes, with readiness to support regional team as backup when needed

Personal Attributes of the successful candidate

Detail-oriented, with a methodical and structured approach to workEnthusiastic, approachable, and collaborative team player with a strong sense of ownershipPositive problem-solving attitude with logical and analytical skillsSelf-motivated, energetic, and reliable, with an exemplary work ethicStrong customer service mindset with excellent communication and relationship-building skills

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.