JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

How We support the Whole You: 

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to lower their health costs and increase their personal and financial security.

Benefits to eligible employees, include:

Medical benefit plan includes clinical, hospital & surgical, dental, and optical benefits

Family medical plan that covers spouse and children

Disability and life insurance

Additional leave includes marriage leave, adoption leave, examination leave and study leave

Staff referral bonus

Achieve your ambitions - join us at JLL!

About the role:

JLL is a global real estate services firm specializing in commercial property and investment management. We are currently seeking a talented and motivated Hospitality/Operations Executive to join our team at client’s premises and support their business needs in Hong Kong. You’ll also present with outstanding communication skills and customer service knowledge and will understand the delicate nature of working in a high-end corporate environment. This role is Monday to Friday.

What this job involves:
Guest Experience Management:

Ensure exceptional guest experiences by delivering a high-quality services and amenities.

Greet guests and accompany them to their appropriate meeting rooms

Make espresso coffees at Barista level and prepare other beverages as required

Deliver food and beverage service in a professional and at times discreet manner

Prepare and serve beverages (whenever requested) for clients and internal staff.

Support Front of House counter during lunch hour or whenever requested.

Ensure that boardrooms/ meeting rooms are set-up correctly and within a timely and professional manner for all meetings

Assisting with venue set up and execution of events

Implement strategies to enhance guest satisfaction.

Address guest feedback, complaints, and inquiries in a timely and professional manner.

Collaborate with cross-functional teams to streamline operations and improve guest experience.

Cleaning

Coordinate on catering services and set up the venue for meetings/ events if necessary.

Perform regular check to ensure all meeting rooms are clean and tidy (e.g., chairs are pushed in, all

surfaces are wiped, dirty cups are removed etc.)

Perform frequent check to ensure all pantries are clean and tidy (e.g., no used cutlery/ kitchenware

in the sink, pantry counter tops are neat, pantry stock replenished, fridge interior is cleaned etc.)

General cleaning in the Coffee point and client area

Dishwashing, coffee machine, cutlery, and kitchenware cleaning

Initiate the clearing and disposal for expired items and items without names from the fridges every

other Friday.

Support team administer to purchase coffee/ lunch from restaurants/ coffee shops.

Support the look and feel of the welcome area from housekeeping, cleaning perspective both internally and externally.

Stock Taking & Reporting

Monitor and refill meeting room supplies (tissue boxes, pens, and notepads)

Monitor, stock take and replenish pantry supplies (including coffee beans, first aid kit), kitchenware

and report to JLL team accordingly.

Check the delivered stock and put back in the storage area in a timely manner.

Operations Management:

Provide support to front office reception counter (when receptionist on leave)

Work with housekeeping and facilities technical team

Implement standard operating procedures and ensure compliance with quality standards.

Monitor operational performance and identify areas for improvement.

Other duties as assigned by superior

Others

Team shifts support for irregular working hours.

Provide support to CS officer/ team as necessary and when required.

Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.

Ensure compliance with JLL and site H&S processes and procedures, including internal and external audits.

Actively participate and contribute to all team meetings.

Sound like you? To apply you will have:

At least 3-5 years’ relevant working experience in hospitality/hotels/corporate offices

Proven first class food and beverage experience – corporate waiter, lounge or hotel background

preferred

Diploma in Hospitality Management, Business Administration, or a related field.

Experience making coffee at Barista level

Experience from working in conferencing or events environments

Excellent communication skills with superior customer service skills

Able to communicate in English

Willing to learn and be part of a fast-paced dynamic team

Tidy, organized, proactive, careful and customer/service focus

What you can expect from us
We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe.
We believe the best inspire the best, so we invest in supporting each other, learning together and
celebrating our success.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career,
recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.
With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see
where your ambitions take you at JLL.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do, and we’re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.