Pay: $22.00/hr

Williams Lea is hiring for Facilities Associate for our New York office to work Monday to Friday 9:00 am to 6:00 pm

Benefits:

Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)401k Retirement Savings Plan Including Employer MatchPaid Time Off (PTO)Life InsurancePaid Parental LeaveShort-term & Long-term DisabilityHealthcare & Dependent Care Flexible Spending AccountsDomestic Partner CoverageCommuter BenefitsLegal AssistanceEmployee Assistance Program (EAP)Additional Employee Perks and Discounts

The Facilities Associate is a member of the Williams Lea team delivering exceptional customer service at our client. Responsibilities include facilities, hospitality and receptionist and other general office duties as needed.

Job duties

(* denotes an “essential function”)

*Provide expertise to co-workers through indirect supervision and/or guidance as required

*Assign tasks to team members and monitor through completion

*Prioritize and monitor workflow

Set up and break down office meetings and events

Perform office and workstation moves

Assist in process improvement ideas

*Train new employees on policies and procedures

*Work with external vendors and other client departments as needed to coordinate work

*Communicate with client on project or deadline issues

*Process incoming client project requests

Monitor office supply inventory levels and weekly inventories

*Coordinate projects with Building Engineers to address office issues

Monitor office event schedule and room set ups

Maintain effective relationships with vendors

Fill in at Facilities and Hospitality, as necessary

*Monitor areas of responsibility activities and insure quality customer service experience

*Monitor daily reporting activities for accuracy and detail

Troubleshoot basic equipment problems, placing service calls when needed

Handle sensitive and/or confidential documents and information

Utilize appropriate logs for all work

*Facilitate communication with supervisor/manager

Use equipment and supplies in a cost efficient manner

*Respond to calls and emails in a timely manner

Job qualifications

High School diploma or equivalent

Minimum of 2 years’ experience working in legal, banking, or large corporate environment in facilities, property management, building operations, hospitality

knowledge of facilities, hospitality and/or reception, with the ability to recommend options to clients

Intermediate knowledge of power tools, hand tools and/or machinery

Ability to assemble small furniture items and hang frames on the wall (e.g. diplomas, pictures ) as needed

Knowledge of audio/visual equipment helpful

Ability to manage relationships with external vendors

Must be able to successfully navigate thru Microsoft Office applications, Outlook, Adobe PDF files

Proficient computer skills

Knowledge of web-based job submission tools (e.g., Engage) preferred

Ability to effectively troubleshoot issues that arise

Maintain professional demeanor and appearance at all times

Demonstrate social awareness and the ability to exhibit professionalism

Ability to handle sensitive and/or confidential documents and information

Good problem solving skills, with the ability and understanding of when to escalate a problem to a supervisory level

Ability to check the work of other team members to insure quality of services being provided

Ability to make independent decisions that conform to business needs and policy

Ability to work in a fast-paced team environment

Attention to detail with emphasis on accuracy and quality

Ability to prioritize work to balance multiple projects and deadlines

Ability to meet deadlines and complete projects timely in an environment with changing priorities

Excellent verbal and written communication skills

Exceptional customer service skills

Must be able to communicate and interact effectively with multi-functional and diverse backgrounds

Ability to lift up to 40 lbs. on a regular basis

Ability to research and seek information when needed

Proven ability to identify process improvements

Ability to work overtime as needed

Williams Lea is the global provider of skilled business-critical support services to financial, legal and professional services firms. We connect people, processes and technology to manage documents and streamline key operational functions.

From our humble beginnings as a financial printer in London, to our position today as a global outsourcing leader, our business is built a strong heritage, great relationships and a talented team. Our 6,000 worldwide employees work onsite at clients and onshore/offshore at Williams Lea operations providing unrivalled support and helping clients transform their support operations. With revenues of over $400 million, Williams Lea is backed by Advent International, one of the largest global private equity investors.

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.