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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Administrator (Helpdesk)

Work Dynamics

POSITION GOALS

Assist the Soft Service Manager in the delivery of soft and hard services to operate and maintain the account including technical, maintenance, asset & vendor management.Develop an understanding of and sound working relationships with key representatives of the client and all key suppliers’ / service providers to the site.  

DUTIES AND RESPONSIBILITIES

The Helpdesk Exec will coordinate the FM administrative functions and manage critical spare parts for facilities management related functions. He/she will be responsible to keep records of parts and ordering of O&M related parts as required.The helpdesk exec will also double up as mailroom support to receive, sort, process, bag, label and deliver all incoming and outbound mail. Be familiar with & operate to the Scope of Work as defined in the JLL Agreement. Responsible for delivery of services in accordance with SLAAchieve key performance indicators and service level agreement targetsUnderstand the operational & technical requirements of the site and ensure that current service agreement is maintained to provide necessary supplies and services.Responsible for the computerized maintenance management system or CMMSSpare Parts ManagementIncoming Calls handlingVendor ManagementVendor Safety & Security Induction (Managing Agent)Mail Room OperationsSendingReceivingDistributing Mails to each deskAdhoc Support to Shared ServiceStorage managementManage Photocopier consumablesManage Mailroom consumablesDocument managementAccount payables/receivablesPR/PO creationQuotation/InvoicingArchiving of Service Reports/DeliverOrdersAssist Staff MoveSupport Minor Projects Coordination Assist in annual shut downRoom readinessEvent set-upsEvents Venue CoordinationMove managementProtect the health & safety of staff and others by adhering to and developing guidelines and strategiesEnsure compliance with all government regulations, statutory regulations on fire, health and safety standardsEnsure compliance with the company's programs and audit programs and participate in engineering community initiativesAdhere to the company's business conduct by ensuring compliance with the firm's guidelines, procedures and strategies

KEY PERFORMANCE MEASURESUninterrupted site operationsClient SatisfactionContinuously improving service

EMPLOYEE SPECIFICATIONS

KEY COMPETENCIESSound interpersonal skills to manage diverse range of service providers and Client representativesSound written and oral communication skillsDemonstrated ability to manage multiple and complex operational matters on a daily basisWorking knowledge of EHS RegulationsSound computer skills in Microsoft Office

LEADERSHIP

Represent Jones Lang LaSalle by behaving consistently with cultural and company requirements.Provide services to the account’s cultural and company requirements.Work towards objectives unsupervised.Be willing to assist colleagues.

PERSONAL EFFECTIVENESSProvide an effective contribution to the team’s delivery.Contributes via regular feedback, to the overall performance of the delivery team.Works towards individual targets, monitor and manages individual performance.

DECISION MAKINGBe able to make difficult decisions and resolve problems or improve operations.Actively search-out opportunities to achieve better or best results and increase the service delivery provided by Jones Lang LaSalle

RELATIONSHIP BUILDINGPromote open, constructive and collaborative relations with superiors, subordinates, peers and clients.Gains respects of superiors, subordinates, peers and clients.

COMMUNICATIONListens effectively and communicate through actions and example. Has strong written and oral communication skills.Regular reporting of the work accomplished and upcoming work

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

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