**Description:** Main Duties Administration Ensures that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Departmental Operations Manuals. §Conducts regular departmental communications briefing and meetings. Customer Service Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. Ensures that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Financial Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise. Achieves the monthly and annual personal target and the outlet’s revenue. Assists in the preparation of the Annual Business Plan for Food and Beverage. Assists in the monthly re-forecasting, involves the respective Heads of Department as appropriate. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Main Duties Administration Ensures that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Departmental Operations Manuals. §Conducts regular departmental communications briefing and meetings. Customer Service Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. Ensures that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Financial Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise. Achieves the monthly and annual personal target and the outlet’s revenue. Assists in the preparation of the Annual Business Plan for Food and Beverage. Assists in the monthly re-forecasting, involves the respective Heads of Department as appropriate. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Main Duties Administration Ensures that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Departmental Operations Manuals. §Conducts regular departmental communications briefing and meetings. Customer Service Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. Ensures that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Financial Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise. Achieves the monthly and annual personal target and the outlet’s revenue. Assists in the preparation of the Annual Business Plan for Food and Beverage. Assists in the monthly re-forecasting, involves the respective Heads of Department as appropriate. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Main Duties Administration Ensures that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Departmental Operations Manuals. §Conducts regular departmental communications briefing and meetings. Customer Service Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. Ensures that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Financial Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise. Achieves the monthly and annual personal target and the outlet’s revenue. Assists in the preparation of the Annual Business Plan for Food and Beverage. Assists in the monthly re-forecasting, involves the respective Heads of Department as appropriate. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Main Duties Administration Ensures that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Departmental Operations Manuals. §Conducts regular departmental communications briefing and meetings. Customer Service Ensures that all employees deliver the brand promise and provide exceptional guest service at all times. Ensures that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Financial Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise. Achieves the monthly and annual personal target and the outlet’s revenue. Assists in the preparation of the Annual Business Plan for Food and Beverage. Assists in the monthly re-forecasting, involves the respective Heads of Department as appropriate. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information **Qualifications:** Minimum requirements 3 years of experience in the same position Pre-opening experience is preferable Luxury background in resort and urban city Excellent communication skills in both spoken and written Vietnamese and English **Primary Location:** VN-Kien Giang-Phu Quoc **Organization:** Park Hyatt Phu Quoc **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** PHU000442 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.