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EY GDS Assurance – General Operations Manager / Assistant Director
Who we are:
The Assurance practice at EY Global Delivery Services (GDS) provides comprehensive support to EY's client-serving teams worldwide, spanning a diverse range of industry sectors such as financial services, manufacturing, and technology. This is achieved by assembling the optimal mix of multidisciplinary professionals who possess deep sector knowledge and specialized expertise in their respective fields.
The opportunity:
As a Manager in the EY GDS Assurance General Operations team, you will play a pivotal role in leading strategic initiatives, driving operational excellence, and fostering cross-functional collaboration across global teams. This role demands a high level of leadership maturity, decision-making capability, and stakeholder engagement to support the evolving needs of the Assurance practice.
You will be expected to demonstrate strong technical and business acumen, resolve complex challenges, and communicate effectively with diverse audiences. Your ability to build trusted relationships, challenge assumptions constructively, and guide process improvements will be key to enhancing outcomes and aligning efforts with broader organizational goals.
Innovation and continuous improvement are central to this role. You will champion automation, identify opportunities for efficiency, and implement solutions that elevate team performance. As a people leader, you will foster an inclusive and supportive environment, resolve conflicts respectfully, and ensure team members feel empowered and valued.
You will manage multiple projects, optimize resources, and ensure adherence to timelines and budgets. A strong focus on quality, risk management, and ethical standards is essential, as is your commitment to modeling integrity and accountability.
Key Responsibilities
• Lead strategic planning and budgeting across multiple operational verticals.
• Oversee high-impact functions including Procurement, Mobility, Data Governance, and Crisis Management.
• Develop and present reports and dashboards for senior leadership, including budget vs actuals analysis.
• Establish benchmarks for operational performance and ensure consistent achievement.
• Strengthen relationships with global support functions (e.g., Procurement, Travel, Facilities, Technology).
• Drive cross-border collaboration and alignment with international teams.
• Identify and implement process improvements for operational efficiency.
• Mentor and manage a team, providing guidance, training, and performance evaluations.
• Develop and enforce SOPs and policy guidelines to ensure compliance and integrity.
• Evaluate complex approval requests and provide strategic recommendations.
• Champion innovation and automation initiatives to streamline operations.
• Ensure timely execution of projects and manage competing priorities.
• Communicate strategic priorities and business impact to teams.
• Promote innovation and adopt emerging tools and technologies.
• Demonstrate executive presence and lead with confidence.
• Foster inclusivity and resolve team dynamics constructively.
• Ensure compliance with quality, risk, and ethical standards.
• Support community initiatives and promote responsible practices.
Skills and Attributes for Success
• Exceptional communication and interpersonal skills to engage with senior stakeholders.
• Strong leadership and team management capabilities.
• Advanced problem-solving and analytical skills.
• Proficiency in Office 365, SharePoint, Excel, PowerPoint, Word, and PowerBI.
• Innovative mindset with a focus on process consistency and automation.
• Ability to manage tight deadlines and multiple high-priority projects.
Qualifications
• Bachelor's Degree Graduate
• 8+ years of relevant experience in general operations, office administration, vendor management, travel/mobility.
• Experience in a managerial or leadership role in Accounting / Finance / Professional Services / Travel preferred.
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