We are seeking a strong candidate for a hybrid role that combines responsibilities as a Customer Support Specialist and an Export Control Expert. In this dual-capacity position, you will play a key role in supporting day-to-day customer service operations while also ensuring compliance with U.S. and international export control regulations.

As the Export Control Expert for the Coherent’s Innovion team, you will be responsible for maintaining the company’s compliance with regulations such as the International Traffic in Arms Regulations (ITAR), the Export Administration Regulations (EAR), and other relevant laws. This includes product classification, export transaction review, license management, and collaboration with internal teams to minimize compliance risks.

In the Customer Support Specialist capacity, you will manage customer interactions and oversee operational processes to ensure seamless and high-quality customer experience.

Export Control Primary Duties & Responsibilities

Review and classify products, software, and technology under EAR, ITAR, and other relevant regulations. Screen transactions, customers, and destinations for export compliance risks. Prepare, submit, and manage export license applications and agreements. Monitor and maintain records of exports and ensure proper documentation is retained. Assist in internal audits and investigations related to export activities. Provide training and guidance to internal teams on export control requirements. Monitor regulatory changes and assess potential impacts on business operations. Collaborate with engineering, legal, supply chain, and sales teams on export-related matters.

Customer Support Primary Duties & Responsibilities

Work with sales team to prepare quotes in CRM Work with sales team to ensure forecast reflects status of order in CRM Update Orders in CRM to include adjustments and update status of completed jobs Create order in CRM for incoming work that has not been quoted for Enter recipes into IPC Process Sales adjustments and forward on to Finance department Customer communication for in-house orders

Education & Experience

Associates/Bachelor’s degree in International Business, Law, Political Science, Engineering, or a related field. 2+ years of experience in export compliance or a similar regulatory/compliance role.

Skills

Strong analytical, organizational, and communication skills. Proficiency with compliance screening tools (e.g., Visual Compliance, Amber Road). Experience with SAP, Oracle, or similar ERP systems is desirable. Experience with global trade management systems and automated export systems (AES).

Working Conditions

The candidate might be asked to work in a clean room.  The candidate should feel comfortable in a clean room suit (“bunny suit”).

Physical Requirements

The candidate will have to move wafer boxes and should feel comfortable lifting 20 lbs.

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards. The candidate will have to meet ITAR requirements.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.