As an Expert with Ocean Freight Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC)!
Job Title: Expert OFR
RCS Grade: L
Job Location: DHL Global Forwarding, Freight (DGFF) GSC, India (Mumbai)
In this role, you will be responsible for process, & stakeholder management. Interact with the stations / Countries and co-ordinate to ensure correct and timely audit delivery to customer. Engage with customer to build the documentation for process transition and act as a super user for process. Support the DHL operations team and help them so the customer can have the best experience.
Key Responsibilities:
• Responsible for the end-to-end flow of shipments working closely with the country.
• Act as the focal point for all coordination with Business team and operations.
• Assist in monitoring and ensuring standard business processes
• Support the business function in defining and implementing process related organization structure
• Responsible for co-ordination and flow of information with other departments (interfaces)
• Assist in providing support to various department within the organization pertaining to process Improvements
• Maintain good communication and working relationship with other departments
• To understand the requirement of the station’s / countries documentation and devise guidelines to the teams to ensure compliance
• Monitoring thru periodic reports to ensure timely closure of jobs resulting in achieving of the KPI’s
• Work closely with colleagues in the same department to identify solution, best practice and KPI for the country to improve existing processes
• Participate in Internal Audit activities to ensure management system is effectively maintained
• Assist stations with the GSC application for any queries
• Develop a high performance service culture within the functional department
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets Customer/Stakeholder
• Majority of interactions are with subordinates and supervisors at equivalent level or one level higher. Interaction normally involves specific phases of work or operation
• Role model to subordinates and peers; instructs or teaches others
• Fosters / encourages cross-effectiveness across teams, encourages loyalty and respect from others, fosters empowerment and involvement
•Drives quality and customer service
Required Skills/Abilities:
• Min 5- 8 Years of relevant experience. Logistics / Back Office experience is must
• Knowledge about 3PL/4 PL business operations.
• Strong understanding of AFR, OFR and CW1. Should have worked into such orientation.
• Excellent Communication (verbal and written) and interpersonal skills.
• Basic computer knowledge (words, excel, power point)
• Good analytical and organizational Skills
• Open to work continuous night shift.
• Project Management Skills
Join our team at DHL Global Forwarding, Freight (DGFF), Shared Services (GSC), a Great Place to Work certified organization and as a part of a forwarding division, proud recipient of multiple prestigious awards, including Top Employer in India, Top Employer Asia Pacific, and Top Employer Global.
Apply now and embark on an exciting journey with us!
Why Join Our Shared Services (GSC) Team?
At GSC, you will be part of a strong team that respects its employees, society, and the environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of GSC DHL. We offer benefits and programs to help you manage your time at and away from work, enabling a healthy work/life balance. With highly competitive compensation, incentive, and bonus plans, we recognize and reward your hard work.
As one of the top captive shared services globally (recognized by SSON), GSC offers a wide range of interesting job challenges and opportunities in our different Centers based in 4 countries. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career within GSC and within our DHL group. We will always enable you to take on responsibility and encourage your growth, personally and professionally.
As the Global Service Center, we offer wide range of services to our business partner spread across more than 100 countries. GSC has experienced, diverse, and passionate team of 4600+, that value adds to our Business Partners through our expertise in process and service management, enabled with technology and robust people culture.
You can SmartConnect us to know more about GSC and hear from our own people.