The Expert Consultant – Solution Customer Success Manager for Adobe Workfront (Adobe Practice) will serve as the primary advocate for client success, ensuring maximum value realization from a client’s Adobe Workfront investment. You will combine deep technical expertise in project management solutions with exceptional relationship management skills to drive client satisfaction, retention, and growth. This role requires a strategic mindset to understand complex business needs while providing hands-on guidance for Workfront optimization and best practices.

DUTIES AND RESPONSIBILITIES

Client Relationship & Success Management

Develop and execute comprehensive success plans that align Workfront capabilities with client business objectivesConduct regular business reviews, health checks, and strategic planning sessions to ensure optimal platform utilizationMonitor client adoption metrics and engagement levels to predict and prevent churn risks

Adobe Workfront Solution Expertise

Recommend comprehensive Adobe Workfront solutions tailored to specific client project management needsRecommend Workfront Fusion scenarios, modules, and routes to optimize automated workflows and business processesRecommend system integrations using connectors and APIs to ensure seamless data flow between Workfront and other enterprise systemsProvide expert guidance on Workfront architecture, scalability, performance optimization, and security best practicesStay current with latest Adobe Workfront releases, features, and industry best practices to drive continuous improvement

Value Analysis/Solutions/Outcomes

Able to take client business objectives and turn them into comprehensive Value Realization programs -- including success metrics, measurement frameworks, and timeline milestonesEvaluate information gathered from multiple client sources, reconcile conflicting priorities, decompose high-level business goals into actionable value drivers, and abstract tactical activities into strategic value narrativesProactively identify and communicate value realization opportunities and risks to clientOwn and monitor client success metrics and key performance indicators to ensure all deliverables demonstrate measurable business value

Strategic Value Thinker

Serve as a Value Realization thought leader for assigned client engagements by implementing success frameworks and measurement capabilities that align with overall business strategyUnderstand the client's business objectives and proactively manage client and consulting team expectations around value delivery timelines

Problem Solver & Success Advocate

Proven experience using structured, disciplined approaches to solving client adoption challenges, value measurement problems, and success barriersAbility to head off potential client satisfaction issues before they materialize and have strong client advocacy skills

Documentation & Reporting

Strong skills to produce necessary Value Realization documentation, including success plans, value measurement frameworks, ROI reports, adoption metrics, and executive dashboardsSupport the account team in developing value realization briefs, success statements of work, and measurement templates and tools

QUALIFICATIONS

Required

2-4 years of Customer Success or Account Management experience in client-facing roles in consulting or agency settings2+ years of hands-on experience with Adobe Workfront, including system configuration and implementationAdobe Workfront certification (Professional or Expert level)Deep knowledge of Adobe Workfront architecture, features, and functionalitiesExperience with Workfront Fusion scenarios, modules, routes, connectors, and API integrationsUnderstanding of project management methodologies (Agile, Waterfall, hybrid approaches)Proficiency in database management and basic scripting languagesExperience with system integrations and data mapping processesExperience with Value Realization methodologies, ROI measurement, or business outcome trackingConducting client workshops and stakeholder sessions to define success criteria and value metricsBasic understanding of business case development and value measurement frameworksClient relationship management and stakeholder engagement experienceSuccess plan development and executionUnderstanding of consulting delivery methodologies and client engagement processesExperience with customer success platforms (e.g., Gainsight) and measurement toolsStrong analytical skills with the ability to translate data into actionable insights

Preferred

Bachelor's Degree DesiredUnderstanding of change management principles and adoption methodologiesExperience in client budget management and commercial discussions

Primary Location City/State:

Homebased - Conway, Arkansas

Additional Locations (if applicable):

Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Attention California Applicants:  Please see our CCPA/CPRA Privacy Act notice here.

Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact recruit@acxiom.com.