**Your Responsibilities** + **Harmonize and standardize** end-to-end (E2E) processes for **Quotation to Cash (QTC)** on a global scale + **Support digitization and automation** of sales and customer service processes to achieve predefined efficiency targets + **Establish and support global communities** of practice in sales and customer service to share best practices and align on standard business processes and technology deployment + Develop a **vision for the company’s customer service processes and technology landscape** and coordinate stakeholders toward implementation + **Lead continuous improvement initiatives** focused on automation and digitization of customer interfaces, ensuring implementation across countries + Represent **Global Commercial Operations** in IT projects related to QTC + Ensure **compliance with internal policies** and external regulatory requirements + Manage **strategic projects** in the customer service domain, from concept to implementation• + Documentation and monitoring of business processes + Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes. + Planning, organizing, and conducting workshops and training sessions to optimize sales processes. **Your Profile** ✔ **Degree** in Business Economics, IT, Finance, or a related field ✔ **At least 3–6 years of experience** in customer service, sales, business (process) management, or IT project management ✔ Knowledge of the **pharmaceutical or medical technology industry** is a plus ✔ Experience in **IT project management and digital tool implementation** ✔ **SAP expertise** in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution ✔ Strong knowledge of **pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)** ✔ Excellent **moderation, presentation, and project management skills** ✔ **Tech-savvy:** Proficient in MS Office, CRM systems, SAP & modern communication tools ✔ **Languages:** Fluent English (spoken and written); additional languages are an advantage ✔ **Willingness to travel** internationally