Your Responsibilities

Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scaleSupport digitization and automation of sales and customer service processes to achieve predefined efficiency targetsEstablish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deploymentDevelop a vision for the company’s customer service processes and technology landscape and coordinate stakeholders toward implementationLead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countriesRepresent Global Commercial Operations in IT projects related to QTCEnsure compliance with internal policies and external regulatory requirementsManage strategic projects in the customer service domain, from concept to implementation•     Documentation and monitoring of business processesAdvising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes.Planning, organizing, and conducting workshops and training sessions to optimize sales processes.
 

Your Profile

✔ Degree in Business Economics, IT, Finance, or a related field
✔ At least 3–6 years of experience in customer service, sales, business (process) management, or IT project management
✔ Knowledge of the pharmaceutical or medical technology industry is a plus
✔ Experience in IT project management and digital tool implementation
✔ SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution
✔ Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio)
✔ Excellent moderation, presentation, and project management skills
✔ Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools
✔ Languages: Fluent English (spoken and written); additional languages are an advantage
✔ Willingness to travel internationally