JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Experience Services Associate

Position Overview

The Experience Services Associate plays a vital role in creating exceptional workplace experiences that drive employee engagement and satisfaction. With a focus split between account operations (70%) and platform development (30%), this position requires a blend of operational excellence, creative programming, and data-driven decision-making to deliver impactful workspace solutions.

Key Responsibilities

Account Management (70%)

Drive the operational implementation of experience-focused services, collaborating with account teams to design and execute innovative programs, tools, and processes

Cultivate and nurture strategic stakeholder relationships to proactively address evolving business needs and adapt service offerings accordingly

Provide expert support to Account Leads and Workspace Experience/Operations Leads, ensuring seamless integration of services across all touchpoints

Orchestrate compelling workplace events and activations that align with account objectives, foster community, and enhance the overall employee experience

Create an inclusive, welcoming workplace environment that encourages collaboration, productivity, and employee wellbeing

Develop and implement creative content, campaigns, initiatives and programs that promote flexibility, sustainability, productivity, and workplace satisfaction

Conduct comprehensive event evaluations using attendance metrics, satisfaction ratings, and impact assessments to continuously refine programming and demonstrate ROI

Partner with Community Manager and ESG Ambassador to design and implement sustainability initiatives that reduce environmental impact and promote responsible workplace practices

Guide employees in optimal utilization of workplace amenities and technology to maximize productivity and satisfaction

Craft thoughtful, solution-oriented responses to employee feedback through Workplace Connect and other communication channels

Design professional marketing collateral, including posters and signage, adhering to brand guidelines and templates

Platform Development & Data Analytics (30%)

Implement sophisticated data collection systems to gather meaningful workplace experience metrics from multiple sources

Create visually compelling presentations and reports that translate complex data into clear, actionable insights for stakeholders

Develop and maintain comprehensive dashboards that effectively track key performance indicators and demonstrate program impact

Design and administer targeted surveys to measure program effectiveness and identify enhancement opportunities

Synthesize client satisfaction data to identify trends, anticipate needs, and recommend experience improvements

Prepare polished performance reports and engaging presentations for client meetings and business reviews

Transform quantitative and qualitative data into persuasive visual narratives using advanced charts, graphs, and visualization techniques

Document and showcase success stories and case studies that demonstrate measurable business impact of experience initiatives

Establish and maintain organized data repositories that ensure information accessibility, accuracy and security

Qualifications

Bachelor's degree in Business, Hospitality, Communications, or related field

3+ years of experience in workplace experience, employee engagement, hospitality, or related field

Demonstrated expertise in event planning, community building, and experience design

Proficiency in data analysis and visualization tools with strong Excel and PowerPoint skills

Experience with digital workplace platforms and collaborative technologies

Excellent written and verbal communication skills with ability to engage diverse audiences

Creative problem-solving abilities with attention to detail

Strong project management capabilities with ability to handle multiple priorities

Customer-centric mindset with passion for creating exceptional experiences

Personal Attributes

Creative thinker who can design innovative workplace experiences

Data-driven professional who leverages insights to inform decision-making

Relationship builder who establishes trust with stakeholders at all levels

Detail-oriented executor who delivers consistent, high-quality results

Adaptable team player who thrives in dynamic environments

Empathetic communicator who understands and responds to employee needs

Self-motivated professional with strong initiative and follow-through

This role offers an exciting opportunity to shape workplace experiences that drive employee engagement and business performance in a forward-thinking organization committed to creating environments where people thrive.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.