JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves

This position serves as the first point of contact for clients and visitors, delivering exceptional customer service while managing the reception area and coordinating various administrative tasks. The Experience Service Concierge creates positive experiences through professional hospitality, effective communication, and proactive problem-solving to ensure seamless daily operations and client satisfaction.

Your day-to-day tasks will include:

• Greet and welcome clients and visitors, providing information and assistance in a professional manner

• Manage incoming calls and emails, responding promptly and effectively to inquiries and requests

• Coordinate and schedule appointments, meetings, and events with attention to logistics and execution

• Handle and resolve guest complaints or issues, escalating when necessary to ensure satisfactory outcomes

• Collaborate with internal teams including facility management and security to address client needs

• Maintain organized and tidy reception area to ensure a welcoming professional environment

• Proactively identify service delivery improvements and suggest innovative solutions

Physical Demands and Work Environment:

• Prolonged periods of standing and sitting at reception desk

• Ability to lift and carry materials up to 25 pounds

• Clear verbal communication and active listening skills required

• Professional office environment with regular interaction with clients and visitors

• Flexibility to work weekends and evenings as required

• Ability to remain calm and composed under pressure

• Multi-tasking in fast-paced environment with frequent interruptions

Required Qualifications:

• High school diploma or equivalent education

• Proven experience in customer service role, preferably in hospitality or property management

• Excellent interpersonal and communication skills, both verbal and written

• Strong organizational and multitasking abilities with attention to detail and accuracy

• Proficiency in MS Office and customer service management systems

• Ability to handle difficult situations with professionalism and tact

• Flexibility to work varied schedules including weekends and evenings

Preferred Qualifications:

• Additional relevant certification in hospitality, customer service, or related field • Experience working in commercial real estate or corporate office environment • Knowledge of local area amenities, restaurants, and transportation options

• Familiarity with building management systems and security protocols

• Bilingual capabilities to serve diverse client base

• Experience with scheduling software and visitor management systems

• Basic knowledge of event coordination and meeting room setup

Location:

On-site –Belen, CRI

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.