Play a pivotal role in shaping user experience through insightful research and collaborative innovation. Gather insights on user needs and preferences and support the development and execution of research studies. Analyze, interpret, and review data to inform decisions on user experience design.

As an Experience Research Associate in Cross Risk, you will play a vital role in understanding the wants, needs, and abilities of our customers and end users. By employing various research methods and leveraging your developing knowledge of user experience design, analyze and interpret data to provide valuable insights that inform design decisions and promote improvements in user experiences. Working closely with senior UX leads and cross-functional teams, you support of the design and implementation of user-centric research efforts. At the associate level, bring your demonstrated proficiency in core experience research craft skills and continuously develop your expertise in these and other design-focused areas.

Job responsibilities

Support the development and execution of research studies to gather insights on customer needs and preferencesAnalyze and interpret qualitative and quantitative data and provide actionable and easy-to-understand recommendations to inform user experience design decisionsCollaborate with cross-functional teams to ensure the documentation of user needs and business objectives to inform research effortsReview current literature on experience research and draft white papers to inform senior researchers on current trends in the field.

Support UX leads in the continuous improvement of research methodologies and the development of knowledge in additional UX disciplines

 

Required qualifications, capabilities and skills

Proven experience or equivalent expertise in generative and evaluative user experience research, employing various research methods such as surveys, interviews, and ethnographyProven ability to analyze and interpret qualitative and quantitative data to derive actionable insights and recommendations for user experience designDemonstrated experience in designing and implementing effective surveys and interviews, ensuring clear, unbiased, and relevant questions aligned with research objectives

Experience responding to changing research requirements, whether due to research constraints or revisions to the research questions being asked

 

Preferred qualifications, capabilities, and skills

Experience in regulated industries