Role Summary:

The Experience Operations Specialist is an independent contributor at Chubb, responsible for leading a comprehensive range of activities within the Global Experience & Design organization. This role ensures continuity, governance, vendor management, financial excellence, and community engagement across all experience and design initiatives.

 

Who You Are:

Proactive and Detail-Oriented: You take initiative and possess a keen eye for detail and accuracy in your work. Process Navigator: You thrive in ambiguous situations, adeptly identifying opportunities to streamline operations and establish clear, repeatable processes that enhance efficiency and effectiveness. Effective Communicator: You excel in conveying information clearly and concisely, tailoring your communication style based on your audience. Continuous Improvement Advocate: You are dedicated to fostering a culture of continuous improvement, enhancing not only your own skills and those of your teams but also contributing to Chubb’s overall organizational culture.

 

What You Will Do:

Contract Management: Support the renewal and negotiation processes for contracts with strategic vendors. Budget Development and Management: Create and oversee budgets for the Experience portfolio, implement chargeback models, and effectively communicate these charges to product owners. Collaborate with leadership to ensure financial alignment and accountability. Vendor Relationship Facilitation: Act as a liaison to foster productive conversations and relationships with strategic vendors, ensuring alignment with organizational goals. Invoice Processing Expertise: Develop a comprehensive understanding of the Purchase Requisition/Order and invoicing processes within Chubb, utilizing the Coupa purchasing system. Ensure all necessary approvals are obtained throughout the lifecycle and maintain accountability for timely processing and reporting of invoices. Community Development Leadership: Spearhead the development of community communications, including newsletters, surveys, communities of practice, and website content, to enhance engagement and collaboration. SharePoint Library Stewardship: Maintain and enhance the organization of our SharePoint library, ensuring files are stored efficiently and categorized appropriately for easy access.

What You Bring (Qualifications):

Foundational Skills:

Analytical Thinker: Demonstrated ability to analyze and synthesize data, presenting findings in a clear, logical, and easily understandable format. Collaborative Team Player: Proven capability to effectively engage and interact with key stakeholders across multidisciplinary teams, fostering collaboration and alignment. Strong Communicator: Excellent communication and time management skills, coupled with a strong sense of ownership and urgency in delivering results. Project/Program/Portfolio Understanding: Understanding of basic project and program management concepts, including methodologies related to demand planning, forecasting, and resource allocation.

 

Technical Skills:

Proficient in Microsoft Office: Advanced proficiency in MS Excel and MS PowerPoint, enabling effective data analysis, charting, and presentation. SharePoint Expertise: Experience in navigating SharePoint, including managing permissions and configuring lists and library settings to optimize functionality. Proficient in utilizing Team channels to enhance communication effectiveness. Project Tools & Concepts: Knowledge of enterprise project-level tools like Clarity for time tracking and project management.

 

Education:

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

 

Chubb’s Digital Transformation:

Chubb is a global leader in the insurance industry, offering an extensive suite of products to a diverse range of clients. Delivering superior coverage, craftsmanship, and customer experiences has always been at our core and will continue as we modernize our approach to insurance. Major initiatives are underway to build on our strengths and expand Chubb’s reach in the digital insurance space. This includes data-enriched processes, real-time insights embedded across our value chain, design thinking, and a commitment to a world-class customer experience. We are reimagining our ways of working to be more adaptable and flexible through agile principles while investing in skillset development and tools for a digital age.