**Company description** **Australian Business Awards** - Employer of Choice 2023, 2022 & 2021 🏆 **HR Awards** - Excellence Awardee, Employer of Choice 2022 🏆 **AFR BOSS Best Places to Work** - 2022 🏆 **HRD Employer of Choice** - 2021 **Welcome to Publicis Groupe ANZ.** Here you will get an inside look at life within our network, including the brilliant people working across our agency brands. Publicis Groupe is a world leader in marketing communication and digital business transformation, driven through the alchemy of data, creativity, media, and technology. Our connected platform of companies and capabilities is more than an operational framework. It’s a cultural model we've built to unite our people in a collaborative way of thinking and working. Publicis Groupe offers its clients seamless access to the expertise of its 80,000 talents across 100 countries globally. In Australia, our powerhouse of marketing capabilities stretches across creative agencies (Saatchi & Saatchi, Leo, Publicis Worldwide), media agencies (Starcom, Zenith, Spark Foundry, Performics, Atomic 212), Razorfish, Digitas, Epsilon, Arc, Prodigious, PXP, PMX, and PR (Herd MSL). We also have Publicis Sapient driving digital business transformation for our clients. **Overview** Publicis Groupe is looking for an Experience Executive to join our busy Experience Team in our Pyrmont office. **PURPOSE OF THE ROLE:** The Experience Executive role is key to the success of the business, both by creating a welcoming environment for visitors and maintaining our reputation as a great place to work. You will be assisting the Experience Manager/s to create a world class office and client experience, and will be supported by coordinators and the cleaning team to achieve this. You will be accountable for ensuring that the overall operation of the office is at the highest standard for both visitors and our people. **KEY RESPONSIBILITIES & EXPECTATIONS:** **Visitor experience** + Greet and escort visitors with warmth and professionalism + Build relationships with regular visitors + Front of House cover + Work with coordinators and cleaners to ensure the office is stocked and always looks immaculate and inviting **Employee experience** + Assist Experience Manager in creating an upbeat environment + Make our people feel recognised and welcome + Contribute to the organisation and implementation of events **Office administration** + Answer any incoming calls for brands on the floor and direct phone traffic to appropriate person + Coordinate with couriers on deliveries + Assist with new starter set up + Assist with travel bookings as required + Answer to printer issues and work with coordinators to keep stationery stocked + Log building and maintenance issues and escalate as needed + Work with IT to resolve any IT issues + Assist the rest of the Experience Team where required + Occasionally assist agencies with urgent requests for pitch presentations or send outs **Coordinating events, meetings/meeting rooms** + Coordinate calendars for meeting rooms and client car spaces + Booking and coordination of all shared meeting rooms using authorised processes + Work with cleaners and coordinators to ensure requests in meetings rooms are met (e.g. water, snacks, catering) + Ensure the presentation of meeting rooms is at the highest standard + Ensure all rooms are AV ready for meeting rooms & resolve any IT issues **Amenities (bathrooms and kitchens) management** + Ensure all drinks, breakfast items & cutlery/crockery are stocked well and always available + Report to your Experience Manager any non-consumable items that are needed (e.g. plates etc.) + Keep bathroom amenities stocked + Escalate any maintenance or cleaning issues on floor and arrange suitable solutions + Work with your Experience Manager to ensure that our people are kept informed on any maintenance issues **HSE responsibilities** + Identifying and resolving any building issues that do not meet HSE standards + Assisting sustainability measures in the office as required + Facilitating required HSE inspections + Undertaking Fire Warden training and being a contact point for the floor + Senior First Aider (training provided) + Ensuring the first aid kit is accessible, stocked, and available to our people **YOUR EXPERIENCE:** + Minimum 1-2 years experience working in a customer service related role: e.g. hospitality, hotels, events, reception, office assistant, retail, airlines + Desirable: + Office/admin experience + Event coordination + Intermediate Microsoft Office experience + First Aid certification **ABOUT YOU:** + Kind and personable individual with a positive demeanour + Driven to sustainable workplace practices and Diversity, Equity, and Inclusion + IT savvy and have the curiosity to constantly develop your experience + High standard of presentation, both personally and in your surroundings + Inspired by providing exceptional service + Flexible - able to occasionally start work early/late finishes + The role includes some manual handling tasks, such as lifting and moving office supplies or equipment (up to 10 kg). We are committed to providing reasonable adjustments and support to ensure all candidates can perform the inherent requirements of the role. If you have any questions or would like to discuss how we can support you, please let us know. + Great team worker – contributes enthusiastically to other’s projects, shares information freely, appropriately communicates and escalates concerns, comfortable working with different managers + Able to adapt to every day being different and remain upbeat on fast paced days, as well as days that focus on administrative work + Can operate effectively with little or no guidance and can oversee multiple tasks at once without becoming overwhelmed + Proactive and solutions focused – able to anticipate issues before they arise + Calm under pressure + Emotionally resilient and awareness of a high stake environment + Comfortable communicating with senior stakeholders - internal and external + You suit a creative, energised, dynamic working culture **WHAT WE OFFER YOU:** + Generous and visionary leave policies + Work in one of the world’s most progressive and dynamic modern communications businesses + Be part of a large national team + Open environment, where your input and feedback are valued + Access to all employee benefits including wellness programmes, social events & free breakfasts + Confidential 24-hour support via our employee assistance programme \#LI-AZ1 **Additional information** Publicis Groupe benefits: Be a part of the Publicis Groupe family, recent winner of the Employer of Choice Awards and one of the world's most progressive and dynamic modern communications businesses. You can learn more about us at www.publicisgroupeanz.com . Enjoy all the perks that come with our network offering: + A comprehensive Wholeself program supporting physical, mindful, and financial wellbeing. + A creative, lively, and rewarding office environment where people love working with each other, supported by our Publicis Liberté flexibility approach — "working your way with us." + Access to our Global AI Platform Marcel, connecting Publicis Groupe employees with opportunities for career mobility and collaboration across our global network. + Extensive Learning & Development opportunities including more than 15,000 learning programs via our online learning platform, Marcel Classes. + A culture of open feedback and support to reach your goals through our Career Conversations program. + A committed Diversity, Equality, and Inclusion strategy driven through our Viva Women, Égalité, enABLE, EmbRACE, and Écologique committees. + Leave benefits including Birthday Leave, Flexible Public Holidays, and an additional 5 days of leave after 2 years of service. + Work Your World program enabling employees the flexibility to work from anywhere in the world for up to 6 weeks per year. + Parental leave policy with up to 18 weeks based on tenure, paid primary carer leave, secondary carer swap, and Cub Care leave. + Access to counsellors, psychologists, and professionals through Sonder, an all-in-one digital wellbeing technology platform designed to support psychological, medical & safety needs. + A workplace that stands together to provide a more open, supportive, and recovery-forward culture for all employees with life-threatening illnesses. Read more about our Working With Cancer Pledge: https://workingwithcancerpledge.com/ + Proud partners of Diversity Council Australia, Pride in Diversity, Family Friendly Workplaces, Supply Nation, and the Australian Disability Network. If you don't tick every box in this ad, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who share our values of inclusion, collaboration, adaptability, fearlessness, and integrity rather than ticking boxes — so if this role resonates with you, please apply. Diversity. Inclusion. Equity. More than just words; these are part of our DNA. At Publicis Groupe, we are committed to the inclusion and recognition of all people regardless of race, age, culture, ability, ethnicity, gender identity or expression, sexual orientation, marital status, and religious affiliation. We believe that to deliver the best solutions to our clients, our people need to reflect the diverse communities in which our clients operate. We value diversity and the skills, knowledge, and experience that difference brings to our culture and solutions. **Uniqueness is powerful; without it, we wouldn't be where we are today. So be you — we like it that way.** We are committed to providing reasonable adjustments for people with disability or those that require additional support throughout the application process. If you need any assistance or adjustments, please contact us via recruitment@publicisgroupe.com (recruitmentpublicisgroupe.com) ; your personal information will be kept confidential.