**Company description** Publicis Sapient, the digital business transformation hub of Publicis Groupe, helps clients drive growth and efficiency in a world where consumer behaviour and technology are catalysts for social and commercial change at an unprecedented pace. With 24,000+ people and over 100 offices around the globe, we help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. Combined with our culture of innovation, we deliver on complex transformation initiatives that accelerate our clients’ businesses by creating products and services that engage current and new customers. In our experience design teams, we use empathy to create products that are fully human-centred. Our teams must reflect the different experiences of the people that use them and include people of colour, women, people identifying as LGBTQIA+, carers, people of all beliefs, ages and abilities. We value a diversity of voices and perspectives in our team. For more information visit: https://www.publicissapient.com/locations/digital-transformation-in-australia **Overview** We seek a visionary and hands-on Experience Design Leader working with the Financial Services and Insurance sector to grow our client base and new product/service offerings. This role will be responsible for creating meaningful and impactful human-centered experiences, drive innovation, and play a lead role in integrating GenAI technologies. You will take a national role collaborating with the Industry Leads, Client Partners, and Marketing to build our profile in market and generate awareness of Publicis Sapient as a trusted leader in Customer Experience through go to market activity and thought leadership. You will co-develop propositions and build a pipeline and portfolio of transformational Experience work spanning Digital Product Design, Platform implementations, Service Design and Technology Modernisations. You will play a key role in helping to position Publicis Sapient Experience Services within the Financial Services, Insurance, and Superannuation sector– working alongside Engineering, Strategy, Data and AI capability leads to nurture positive client relationships with existing and target clients as well as new entrants with a digital attacker / next gen banking proposition. As a senior leader in the Experience Capability Group you will support capability and culture building initiatives, operations and play a key role in mentoring and inspiring the team. **Your impact with clients** + You can shape propositions, deals and see them through to delivering outcomes + You are confident in managing complex client engagements and stakeholder environments and relationships, a confident and articulate communicator + You engage board and management level stakeholders in regular dialogue about Design and Customer Experience, helping them identify opportunities, see and address challenges and make informed decisions about their transformation priorities + You provide design leadership and advisory services to clients that bring together market leading Experience transformation services in the context of the Financial Services business and market context + You bring an insightful understanding of our client’s needs and frame opportunities for competitive advantage, including in the strategy and design of GenAI-powered products and features + You passionately advocate for excellence in brand, customer experience and design, both internally and with clients when addressing challenges and opportunities front stage customer as well as backstage colleague experiences + You guide executive level in understanding application of design methods, product roadmaps and strategies, facilitate workshops and co-creation with executive participants to drive consensus and action **Your impact in the market** + You proactively build our profile in market, developing thought leadership and generating awareness of Experience innovation and digital transformation at Publicis Sapient + Collaborate and partner with the FS industry lead, client partners and other capability leads to position Experience Services, our GenAI capabilities and related technologies with key clients/accounts, originating and responding to opportunities within current, target and prospect clients **Your impact with teams** + A natural team leader, you can galvanise and coach teams to pitch, win and deliver programs of work together beyond expectations + As a senior leader within the Experience capability, build a high-performing team of experience designers and be hands-on in exploring future opportunities + Continuously improve design processes to enhance efficiency and product quality + A big picture thinker, you collaborate with Engineering, Product and Strategy & Consulting leads to define cross-disciplinary approaches to solving client challenges leveraging the breadth of our capabilities + You can run a structured and creative process to define a target state vision, product strategies and roadmaps, concepts and solutions that address client and customer needs + You foster and demonstrate inclusive language and behaviours within the capability group, industry group and broader team, encouraging diversity of thought across the board + Provide oversight and governance on large, complex projects/programs of work, to ensure highest quality Experience practise standards are adhered to + Support the Experience Capability Leads in strategic growth initiatives, forecasting demand and recruiting talent + You apply a growth mindset, are open to feedback, responsive to others, demonstrate a love of learning, resilience and adaptive to change **Qualifications** + 12+ years’ experience as an Experience Strategy & Design Leader within a leading consulting firm or agency + Experience and established networks in Financial Services, with exposure to other industries such as retail and insurance a plus + Demonstrated track record of shaping successful Experience propositions and deals + Deep expertise or training in one or more crafts within the Experience capability, with an expert understanding of Experience Design or Product Design and Design Research. + Experience leading large scale, Agile experience-led digital transformation projects end to end from problem space to solution concept to build and scale + An expert thinker and doer, collaborator and mentor that brings out the best in others **Qualities that set you apart** + You balance passion for design and problem solving with a commercial mindset + You have an active presence in the Design community, as a contributor, innovator, mentor, coach, speaker or Design leader + Experience with AI/ML technologies across design and delivery and or cloud-native banking platforms + Personality! Must have a sense of humour and be able to see the funny side of life. An enthusiastic leader and a thoughtful observer when the moment calls for it. **Additional information** We offer you a vibrant, hybrid workplace culture as we continue to blend working remotely and, in our offices, as we continue to navigate COVID-19 and keep our team safe we intend to continue flexible working for the foreseeable future. We offer a truly globally-local experience, “plugged” into a truly global organisation, with a start-up mindset We have a nurturing and open culture that champions every individual in their growth. In addition to internal and external capability and craft training, staff are offered training in accessible design, unconscious bias, what CMOs want, allyship and mental health first aid. As part of our dedication to an inclusive and diverse workforce, Publicis Sapient is committed to Equal Employment Opportunity without regard for race, colour, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.