Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

To operate switchboard and handle reception area activities. Serves as the first point of contact with the firm and the office for visitors and callers. Handle all internal and external inquiries and carry out administrative activities of the front office.
In facilities and infrastructure management at PwC, you will focus on creating and maintaining efficient and effective operations of physical workspaces, including maintenance, security, and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.

Key Responsibilities

Financial
▪ Adhere to the allocated budget for the administrative function of the office
Customer
▪ Greet visitors and make sure all callers and visitors are dealt with promptly, courteously and accurately
▪ Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.
Internal Process
▪ Operate the switchboard
▪ Screen and route incoming telephone calls, take messages, and answer incoming queries
▪ Maintain visitor and caller logs
▪ Receive deliveries and coordinate outside delivery/courier services with the help of Office administrators
▪ Answer queries from visitors and callers, and refers them to the appropriate person
▪ Perform general maintenance of the reception area
▪ Manage incoming and outgoing faxes (may be performed by Office Administrators in certain locations)
▪ Ensure mail and faxes are distributed to the appropriate person accurately and in a timely manner (may be performed by Office Administrators in certain locations)
▪ Book meeting rooms and collaborative space and maintain tidiness (may be performed directly online in certain locations)
▪ Support office manager in events planning and organization
▪ Act in accordance with regulations
▪ Perform other administrative duties as required

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Architectural Management, AutoCAD (Drawing Software), CAD Standards, CCURE (Security Management Software), Communication, Corrective Maintenance, Correspondence Management, Cost Management, Coworking Space Management, Cross-Functional Team Coordination, Customer Experience (CX) Strategy, Demand Management, Emergency Response System Maintenance, Emotional Regulation, Empathy, Environment, Health, and Safety (EHS) Program Development, Event Execution, Facilities Engineering, Hoteling, Inclusion, Insurance Administration, Integrated Workplace Management System (IWMS) {+ 56 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

0%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date