You will report directly to our **Technical Support Manager** and you’ll work out of our **Mexico City** location on a **Hybrid** work schedule. In this role, you will impact the success of our technical support operations, the satisfaction of our customers, and the growth of the organization. Your expertise, leadership, and commitment to customer satisfaction will be instrumental in driving our business forward. **KEY RESPONSIBILITIES** + Provide expert technical support to customers, resolving complex technical issues. + Serve as a subject matter expert in relevant technologies and products. + Collaborate with cross-functional teams to develop and implement technical support strategies. **YOU MUST HAVE** + Minimum of 6 years of proven experience in technical support or a similar role. + Expertise in relevant technologies and products. + Strong problem-solving and analytical abilities. + Experience in mentoring and leading a team. + Strong customer focus and commitment to customer satisfaction. **WE VALUE** + Bachelor's degree in Engineering or a related field; Master's degree preferred. + Expert technical knowledge and subject matter expertise. + Strong leadership and mentoring skills. + Ability to drive innovation and continuous improvement. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.