Responsible for acting as a key contact to deliver consistent, high quality, complete world class customer service in support of our customers' needs. Excellent communication is required as well as a broadly thinking team player. He/she will be able to work efficiently in a high-pressure environment and remain calm in any circumstances. The position requires a solid understanding of business needs. Be part of the team that is solving complex problems for the customer. Comply with business processes and controls to deliver ‘best in class’ customer service and order management fulfilment. Key Responsibilities + Successful and timely booking and lifecycle handling of all product orders + Support local office support with all required administration activities + Work within guidelines of Global policies and processes + Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. + You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. + You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies YOU MUST HAVE + 2 years of proven experience in customer experience training or related field, with a proven track record of assisting in the design and delivery of training programs. + Strong communication and presentation skills. Ability to effectively communicate concepts and ideas to diverse audiences. + Knowledge of instructional design principles and adult learning methodologies. Experience in developing training materials and resources. + Experience in collaborating with cross-functional teams and stakeholders. Ability to contribute to strategic decision-making and drive alignment with the customer experience vision. + Analytical mindset with the ability to analyze training needs and evaluate training effectiveness. WE VALUE + Bachelor's degree in Business Administration, Marketing, or a related field. Advanced degree such as a Master's degree or MBA is preferred. + Relevant certifications in customer experience management or related fields are a plus. + Experience in managing training programs is a plus. + Passion for delivering exceptional customer experiences. A customer-centric mindset and a commitment to exceeding customer expectations. + Strong teamwork and collaboration skills. Ability to work effectively with cross-functional teams and stakeholders. + Attention to detail and strong organizational skills. Ability to manage multiple tasks and deliver results within defined timelines. + Continuous learning mindset. Willingness to stay updated with industry trends and best practices in customer experience training. Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable. Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.