**KEY** **INDIVIDUAL** **ACCOUNTABILITIES:** + Monitor and handle P2 customer contracts for ISLC Team + Be the customer contact and representative for Customer Support ( CS ) related matters within the ISLC team + Interface with internal customers when necessary for problem solving and/or questions related to the P2 contract data + incoming orders for spare parts and pending backlog + Responsible for handling incoming rush orders, from receiving in special mailbox, to warehouse communication, until final arrival at the external customer, including updating all systems and necessary communication + Act on all order issues till resolved + Train, coach and provide operational support on CS related matters to other team members + Take the lead in improving CS related processes and performance + Monitor and act on ISLC mailbox communication + Ensure timely update of Material master data in SAP + Tracking of Data related to changes in P2 customer contracts & Material master data + Responsible for providing regular overview and progress reports to team lead to monitor performance + Responsible for up to date work process and procedure documentation for CS + Responsible for providing results out of assigned additional ad-hoc tasks and quality checks + Participate in team meetings and improvement projects, reporting results to team lead + Participate in all trainings that are related with the day2day operations + Follow safety rules & regulations + Contribute to continuous performance excellence + Back up team members as required per team plan and agreement **Job Specifications: General** + High level of coordination experience and working within complex environments is preferred, with excellent communications skills and the ability to work within a Global team. **Education / Qualifications** + Graduate in any discipline + Microsoft Office – Intermediate + SAP working experience essential **Experience** + Minimum Four years of Experience in a similar role **Professional Skills / Knowledge** + Commitment to customer satisfaction + Good communication - both verbal and written + Self-motivated and the ability to work independently without supervision + The ability to work under pressure and make decisions + A strong commitment to safety and a safe working environment Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.