Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
We have a 12 month fixed-term contract available within our Existing Business department.
We’re looking for someone who thrives in a customer-centric role. You will focus on delivering superior administration support, making changes to existing policies.
You will be a point of contact for existing business decisions and escalations, as well as proactively managing their cases. This is a crucial role where top-class customer service and knowledge is required.
Key responsibilities include:
Carrying out changes to existing policies, following the documented business processes while ensuring a high level of accuracy and quality
Ensuring all mail is maintained within the given service level agreement
Providing clear and concise information and processing requests in a timely manner
Identifying opportunities for process improvements
Taking part in testing and operational meetings where required to support process development and training
Working with your colleagues to help each other out and collaborate during busy times.
Ideally, you'll bring:
Experience in a customer-focused and service-orientated environment
Strong computer literacy
Excellent verbal and written communicator as you’ll be working with internal stakeholders along with external customers and advisors
Exceptional organisational skills where you can demonstrate a strong ability to prioritise and be proactive and self-motivated
High motivation to develop and learn.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
Opportunities to grow within the business through internal mobility
Competitive employee benefits that include an extra day of leave each quarter to recharge
A supportive and inclusive workplace
Flexible working arrangements.
If you believe in better, apply now!
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. AIA NZ values diversity in the workforce. We encourage candidates from diverse backgrounds, including those with a disability, additional mental health needs, chronic health conditions and/or are neurodiverse to apply for our roles. If there's anything we may need to consider to support you with our recruitment process, please email nz.talentacquisition@aia.com.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Job ad expires Friday 15th of August, close of business.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
Interested Candidates: Apply using the ‘Apply’ button. No emailed applications accepted. For general enquiries only, contact:
You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.