Posted Date :

14 Jul 2025

Function/Business Area :

Engineering & Technology

Location :

Mumbai

Job Responsibilities :

1. 8*5
2. Analysis of FTR complaints
3. Reduction of invalid complaints
4. Analysis of repeat complaints
5. Network related churn analysis
6. High Aging SR Closure Follow Up
7. Reopen cases analysis

Education Requirement :

B.E/ B. Tech.

Experience Requirement :

Minimum 1 Years - Maximum 8 Years

Skills & Competencies :

1. Effective communication (verbal & written) Skills
2. Complex problem solving approach analytical thought process and
strong conflict resolution competencies
4. Microsoft Office and Data Presentation Skills are desirable
5. Fundamental technical knowledge base of Telecom Network Operations
6. Exposure to 2g / 3g/ 4g Operations, Exposure to Testing of Various
Mobile Devices, Basic knowledge of Wireless and IP

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