Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures—and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

What You'll Do

In 2022, BCG launched the Enterprise Services (ES) organization to deliver innovative, resilient, and scalable solutions to BCGers worldwide. Among these offerings is Executive Support Services (ESS), a dedicated service line committed to developing and implementing a streamlined, high-caliber executive support model. ESS focuses on providing consistent service levels and offerings across diverse customer groups, continually adapting to meet the evolving needs of BCG’s global leadership.

The Executive Support Services Technology Enablement Sr. Manager will lead efforts to strengthen the digital, data, and technology enablement agenda for ESS. This individual will advance the ESS technology roadmap by collaborating with agile product teams to ensure solutions align with evolving operational needs. They will serve as a subject matter expert and advisor to GenAI transformation efforts, representing ESS in cross-functional initiatives led at the Enterprise Services level. The Sr. Manager will also act as a key partner to Business Intelligence & Analytics teams, helping define and prioritize non-financial reporting and insight needs to enable data-driven decision-making within ESS. In addition, the role will serve as a functional SME to operationalize tech-led initiatives within ESS, defining infrastructure requirements, such as global communications and engagement strategies, supporting rollout planning, and embedding tools and processes into core ways of working.

Primary responsibilities will include the following:
Guiding the Technology Roadmap for Executive Support
• Act as the primary liaison between ESS and Product Portfolio teams, ensuring alignment between emerging product features, workflows, and ESS operational needs.
• Represent ESS in the design, testing, and rollout of workflow tools, automation pilots, and digital enablement efforts, ensuring business requirements are clearly articulated and feedback loops are embedded.
• Provide functional context to technical teams, ensuring platform developments are user-centric, scalable, and in service of ESS priorities.

Guiding GenAI Transformation Through the ESS Lens
• Serve as the ESS service line advisor for GenAI transformation efforts, partnering with the Enterprise Services GenAI Transformation Team to ensure ESS perspectives and needs are embedded in planning and execution.
• Participate in GenAI forums and transformation workstreams to inform outcome design, timeline planning, and benefits realization from an ESS lens.

Turning Data Into Strategic Insight
• Act as a subject matter expert to BI&A teams supporting ESS, helping define and prioritize non-financial performance metrics and reporting needs.
• Partner to build and maintain a suite of KPIs, dashboards, and insight tools that provide visibility into service effectiveness, organizational health, and productivity trends.
• Surface data-driven insights that inform leadership decisions on resource planning, productivity reinvestment, and strategic focus areas.

Operationalizing the Future of Executive Support
• Serve as a functional SME to bring tech-led initiatives to life within ESS, defining infrastructure needs, rollout plans, and core workflows.
• Develop and execute global communication and engagement strategies to ensure readiness and alignment across the Administrative Services network
• Act as primary point of contact for system sponsors and managers for any queries or metrics that can help drive adoption and engagement
• Coordinate with the ES Transformation Office to align ESS tech enablement workstreams with broader transformation initiatives and the evolving Enterprise Services operating model.

What You'll Bring

• Data Enablement & Strategic Operations
o 6+ years of experience in data, technology, or business enablement roles in a global, matrixed organization.
o Understanding of shared service or enterprise support environments, including reporting governance and insight delivery.
• Cross-Functional Stakeholder Management
o Comfortable interfacing with transformation leaders, technology teams, and business leaders to align on priorities.
o Able to bridge technical detail and business needs through clear and credible communication.
• Analytical & Insight-Oriented
o Strong analytical mindset, with a track record of managing dashboards, KPIs, or performance reporting tools.
o Ability to spot trends and advise on decisions based on evidence and structured thinking.
• Execution-Focused Innovator
o Interest in operational improvement and the application of technology or automation to streamline support services.
o Pragmatic executor who can manage pilots, feedback loops, and tech rollouts effectively.
• Connector & Collaborator
o Effective in building connective tissue across internal teams, fostering a shared understanding of goals and priorities.
o Engaged team player who supports collaboration and shared accountability across functions.
• Ethical & Purpose-Led
o Holds self and others to high ethical standards; embraces a transparent, purpose-driven work culture.
o Manages pressure well, maintaining composure and clarity even in high-stakes situations.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.\n
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