Responsible for all inbound, outbound and transit operations at the hub and ensuring timely, accurate and profitable delivery of shipments as per defined processes and policies. Also responsible for supervising activities related to Fleet, Regulatory and Operations & Customer Support at the Ground HubEnsure that all network connections are done on time and as per commitments

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Key Result Areas

Key Performance Indicators

1.

Drive service quality and excellence in the Ground/Air Hub

·       Timely connectivity of inbound loads to the PUD / DCs (% compliance)

·       % Stock lying at hub (SLAH)

·       Timely updation of status (in scan, out scan, exceptions etc) in the system (% compliance within TAT)

·       Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit

·       Number of instances of misroutes and misconnections

2.

Ensure Network Health

·       Adherence to network timelines ( number of instances of delays in departure schedules of network vehicles)

·       % connectivity of shipments picked up within the cutoff times to scheduled network runs

3.

Ensure Fleet availability and utilization

·       % adherence to timelines for availability of fleet (network, feeder and milk-runs)

·       % Fleet utilization for all network and feeder runs from the hub

4.

Ensure Regulatory Compliance

·       Compliance to all applicable regulatory requirements and paperwork (number of cases of non-compliance as found in audit)

5.

Drive Operations Process Efficiency and capability

·       % increase in operational productivity in the hub (measured as shipments/ employee or tonnage/ employee)

6.

Ensure Performance Driven Culture

·       Adherence to Performance Management system timelines and guidelines