Job Title 

Branch Sales Support  

Function 

Regional Business 

Reporting to 

Sales Manager

1. Purpose 

Responsible for billing and invoicing activities in the branch. Also responsible for following up for timely collections from customers (as per contractual terms and conditions) and resolution of any queries regarding billing and payments  

2. Key Responsibilities 

Responsibilities 

Operational  

Coordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers  

Ensure accuracy of the generated bills through by verifying all bills/ invoices as per Blue Dart norms prior to forwarding to clients 

Ensure timely dispatch of bills to customers as per schedule and follow up with customers for bill receipt 

Ensure customization of bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc.  

Ensure coordination with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date 

Work closely with the sales teams to ensure timely collections from customers as per the raised bills  

Follow up with customers in cases of pending payments / short payments / part payments 

Ensure reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis  

People 

Provide direction, guidance and support to employees within the sales team in the branch to help them discharge their duties effectively 

Ensure that the sales team in the branch is adequately staffed as per the manpower requirements 

3. Key Result Areas and Key Performance Indicators 

S.no 

Key Result Areas 

Key Performance Indicators 

1. 

Timely completion of billing and invoicing processes and reporting 

Oversee adherence to timelines set for billing at the Branch in terms of 

Collation of billing data 

Customization of bills  

Dispatch of invoices to customers 

Collection of payments 

Reporting to Branch Finance Team, etc. 

2. 

Accurate billing and customization  

Accuracy in bills/ invoices generated 

Number of instances of errors in customization of invoices (as per customer contract and conditions) 

3. 

Timely receipt of payments from branch customers  

% of payments received as per defined timelines 

4. 

Ensure Performance Driven Culture 

Adherence to Performance Management system timelines and guidelines