Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Executive Service Representative

Primary Job Responsibilities
 

A member of the Executive Service Team responsible for the coordinated delivery of 24/7 IT services which include the technical support and guidance to our senior most leaders. This is a client facing role with a need to be physically available on site as well as a willingness to travel when necessaryPrimary back-up to support C-SuiteMain point of contact for senior leaders for end-to-end accountability of all IT related matters As a technologist and SME, provide technical consulting services and mentoring for Executives and their assistants on present and future digital capabilities and device nuancesWhere appropriate, manage and coordinate the update of all executive technology, ensuring consistency, security, and resiliency of personal computing devices with sensitivity to scheduling needsPrimary liaison between IT and senior leadership to ensure clear understanding of company digital capabilities and awareness of key IT strategies and initiatives.Provide support and insight at off-site venues for the planning, management and execution of events/meetings personally or partnering with on-site staff when available to include board level support when neededMake technical recommendations aligned with company standards, capabilities and broader IT strategy based on client need and productivity goals

Technical Skills
 

In depth knowledge of Windows, MacOS, iOS and Android Operating SystemsThorough understanding of collaboration tools and platforms, with an emphasis on Microsoft Teams, but including Zoom and Webex. Microsoft O365 suite of applications including cloud based and mobile versions as well as use of CoPilotWorking knowledge of ServiceNowHome networking and wireless troubleshooting and configurationGeneral knowledge of Audio/Video and clear understanding of how it is used in a meeting environment

Required Skills

Demonstrate sound business and customer service knowledge, ability to learn quickly and build relationships to effectively support the businessExceptional customer service skills and a demonstrated record of customer focusExcellent interpersonal skills with ability to explain technical details to those that are technical or nontechnicalPossess the highest standards of ethics, integrity, compliance and financial stewardshipHighly effective written and oral communications skills  Demonstrate technical resourcefulness and ability to make timely decisionsAbility to deescalate and handle stress and pressure  Must have exceptional analytical, problem-solving, troubleshooting, and technical skills.Extreme level of discretion in handling confidential information; with a clear understanding of responsibility and compliance related to elevated system access Candidate should be action and closure oriented; results driven, with the skill to define and implement solutionsCapable of working independently and effectively managing competing prioritiesStrong team collaboration is a must, but also self-motivated and ingenious when addressing challenges.

Education Minimum Requirement
 

Bachelor’s degree in computer science or engineering or High School Diploma with 8 years equivalent experience and/or technical CertificationsA minimum of 5 years of customer service and client facing technology support experience.

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.