We are seeking a Director of Housekeeping for the Hotel Fera, A DoubleTree by Hilton Hotel in Anaheim/Orange.
This role is dedicated to delivering exceptional Guest Services as part of our Housekeeping TEAM, ensuring the hotel's appearance and cleanliness. As the Executive Housekeeper, your primary responsibility is to guarantee guest satisfaction by creating an inviting and comfortable atmosphere that makes guests feel at home from the moment they enter their room. You will foster a sense of well-being and revitalization for our guests. You will lead, inspire, and empower your team to reach their full potential, equipping them with the tools and opportunities to excel, drive excellence, and foster repeat business in their hospitality careers.
Essential Job Functions:
• Deliver best-in-class service to our guests and team members with engagement and thoughtfulness
• Promptly address guest concerns and requests to ensure their satisfaction
• Assist with reviewing and sharing guest comments and scorecard results with team members to celebrate achievements
• Leads and manages all housekeeping operations, conducts meetings, assigns cleaning tasks, implements inspections for rooms and public areas, and ensures compliance with company policies and service standards
• Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
• Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations
Work Experience
Physical Demands:
• Ability to grasp, lift, carry, or otherwise move materials weighing up to 100lbs
• Ability to work much of the shift standing/moving throughout the building, bending, stooping, and reaching
Qualifications:
Education:
• High school diploma or its equivalent
Experience:
• 4 years experience in hotel housekeeping management or related professional area preferred
• Confident utilizing MS outlook, Word, and Excel
• Previous experience with hotel PMS systems a plus.
• OSHA certification or equivalent knowledge of OSHA regulations
Benefits
Compensation: $90,000/Annual
We offer a comprehensive full-time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.
Disclaimer
This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel’s employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee.