Executive Housekeeper

Department: Housekeeping & Laundry

Employment Type: Permanent - Full Time

Location: Singapore - Singapore

DescriptionReporting to the Rooms Division Manager, the Executive Housekeeper will lead a team of housekeeping professionals in delivering exceptional service and immaculate surroundings that reflect the standards of our luxury brand. This leadership role requires a keen eye for detail, operational excellence, and a passion for curating welcoming, pristine environments for our discerning guests. 

Overall Objectives\nDirect daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and heart-of-house, ensuring impeccable standards.\nAllocate and direct the work assignments and special projects of supervisory and non-supervisory staff in an efficient manner to ensure that guests and other departments receive prompt and courteous service.\nAttend daily briefings and take note of VIP arrivals and the special attention items for the guests; communicate and conduct briefings with the room attendants and ensure they execute the special requests.\nConduct routine inspections of guest rooms and public areas to ensure that facilities, equipment and amenities are clean and well maintained. Implement proactive quality assurance measures and respond promptly to feedback or issues.\nAnticipate and maintain all equipment and supplies and ensure their availability. \nManage departmental budgets, inventory levels, linen controls, and supply procurement while minimizing waste and cost.\nConduct monthly training sessions with existing employees in order to meet the identified training needs.\nSchedule routine inspection by supervisors, of all housekeeping areas including occupied and non-occupied rooms.\nPartner with Front Office and Engineering teams to respond efficiently to guest requests, ensuring personalized service and prompt resolutions.\nMonitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.\nChampion eco-friendly cleaning practices and strict hygiene protocols aligned with global luxury hospitality standards.\nAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.\n

Requirements\nProven track record as an Executive Housekeeper or Assistant Executive Housekeeper in a 5-star or luxury hospitality setting\nStrong leadership, communication, and organizational skills\nPositive team player, friendly with good interpersonal skills, flexible, adaptable and able to respond positively to changes \nPossess knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling\nProficiency in hotel operating systems is highly desirable\nEye for detail and passion for creating elegant and spotless environments\n