Operational

· In concert with Director of Rooms support the efficient functioning of operations.

· Ensures the smooth and efficient running of the Housekeeping/Laundry/Flower Shop department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

· Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.

· Carries out inventory taking of supplies and operating equipment as required by the Finance Department.

· Be responsible for hotel flower arrangements.

· Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.

· Oversees the cleanliness of guest rooms and public areas.

· Oversees the cleanliness of public and back-of-the house areas.

· Works with vendors to provide uniforms for all hotel employees.

· Ensures the proper handling and control of lost and found items.

· Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager, Housekeeping/Laundry Manager and/or Assistant Managers - Housekeeping/Laundry/Flower Shop.

· Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

· Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.

· Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures Housekeeping/Laundry/Flower Shop employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Administrative

· Oversees and assists in the preparation and updates of the Housekeeping/Laundry Departmental Operations Manual.

· Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

· Reads and updates the Communications Log Books.

· Ensures the use new technology and equipment is explored and implemented wherever appropriate.

· Ensures Housekeeping/Laundry/Flower Shop service standards are in accordance with the Operations Manual.

· Oversees the preparation and update of individual Departmental Operations Manuals.

· Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.

Financial

· Endorses all purchase requests and invoices for Housekeeping/Laundry/Flower Shop related expenses.

· Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Ensures Housekeeping/Laundry/Flower Shop operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

· Assists in monthly reforecast, as appropriate.

· Assists in the preparation of the Annual Business Plan for Rooms.

· Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

Personnel

· Oversees the recruitment and selection of all Housekeeping/Laundry/Flower Shop employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

· Oversees the punctuality and appearance of all Housekeeping/Laundry/Flower Shop employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Conducts annual Performance Development Discussions with Housekeeping/Laundry/Flower Shop employees, supports them in their professional development goals.

· Plans and implements effective training programmes for all Housekeeping/Laundry/Flower Shop employees in coordination with the Training Manager and Departmental Trainers.

· Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

· Develops the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees through the appropriate training, coaching, and/or mentoring.

· Be responsible for the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees.

· Ensures work schedules reflect business needs and other key performance indicators.

· Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

· Ensures employees have a complete understanding of and adhere to employee rules and regulations.

· Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Ensures standards as stated in the Operations Manuel are maintained by the employees.

· Feedback the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

Other duties

· Attends and contributes to all Meetings as required.

· Is knowledgeable in statutory legislation in employee and industrial relations.

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

· Ensures high standards of personal presentation and grooming.

· Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.

· Responds to changes in the Housekeeping/Laundry/Flower Shop function as dictated by the industry, company and hotel.

· Attends training sessions and meetings as and when required.

· Carries out any other reasonable duties and responsibilities as assigned.

Operational

· In concert with Director of Rooms support the efficient functioning of operations.

· Ensures the smooth and efficient running of the Housekeeping/Laundry/Flower Shop department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.

· Be responsible for the inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc.

· Carries out inventory taking of supplies and operating equipment as required by the Finance Department.

· Be responsible for hotel flower arrangements.

· Communicates with and supervise the hotel’s contracted pest-control and other contracted companies to ensure that effective programmes are instituted and maintained.

· Oversees the cleanliness of guest rooms and public areas.

· Oversees the cleanliness of public and back-of-the house areas.

· Works with vendors to provide uniforms for all hotel employees.

· Ensures the proper handling and control of lost and found items.

· Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Front Office Manager, Housekeeping/Laundry Manager and/or Assistant Managers - Housekeeping/Laundry/Flower Shop.

· Oversees that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

· Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.

· Ensures all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

· Assists in ensuring that all Touches of Hyatt and the Rooms Top 20 have been implemented.

· Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

· Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

· Ensures Housekeeping/Laundry/Flower Shop employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

Administrative

· Oversees and assists in the preparation and updates of the Housekeeping/Laundry Departmental Operations Manual.

· Conducts regular communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary.

· Reads and updates the Communications Log Books.

· Ensures the use new technology and equipment is explored and implemented wherever appropriate.

· Ensures Housekeeping/Laundry/Flower Shop service standards are in accordance with the Operations Manual.

· Oversees the preparation and update of individual Departmental Operations Manuals.

· Responsible for ensuring that all Corporate, Regional, hotel and governmental reports are compiled accurately and submitted in a timely manner.

Financial

· Endorses all purchase requests and invoices for Housekeeping/Laundry/Flower Shop related expenses.

· Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

· Ensures Housekeeping/Laundry/Flower Shop operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.

· Assists in monthly reforecast, as appropriate.

· Assists in the preparation of the Annual Business Plan for Rooms.

· Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

Personnel

· Oversees the recruitment and selection of all Housekeeping/Laundry/Flower Shop employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.

· Oversees the punctuality and appearance of all Housekeeping/Laundry/Flower Shop employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

· Conducts annual Performance Development Discussions with Housekeeping/Laundry/Flower Shop employees, supports them in their professional development goals.

· Plans and implements effective training programmes for all Housekeeping/Laundry/Flower Shop employees in coordination with the Training Manager and Departmental Trainers.

· Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

· Develops the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees through the appropriate training, coaching, and/or mentoring.

· Be responsible for the skills and effectiveness of all Housekeeping/Laundry/Flower Shop employees.

· Ensures work schedules reflect business needs and other key performance indicators.

· Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

· Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

· Ensures employees have a complete understanding of and adhere to employee rules and regulations.

· Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

· Ensures standards as stated in the Operations Manuel are maintained by the employees.

· Feedback the results of the Employee Opinion Survey and ensures that the relevant changes are implemented.

Other duties

· Attends and contributes to all Meetings as required.

· Is knowledgeable in statutory legislation in employee and industrial relations.

· Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.

· Ensures high standards of personal presentation and grooming.

· Maintains strong, professional relationships with relevant representatives from competitor hotels, business partners and other organisations.

· Responds to changes in the Housekeeping/Laundry/Flower Shop function as dictated by the industry, company and hotel.

· Attends training sessions and meetings as and when required.

· Carries out any other reasonable duties and responsibilities as assigned.

· Minimum 3 years of experience in similar position.

· Ideally with a relevant degree or diploma in Hospitality or Tourism management.

· Excellent problem solving and interpersonal skills.

· Demonstrate a growth mindset.

· Coach, mentor Empower T.E.A.M.

· Minimum 3 years of experience in similar position.

· Ideally with a relevant degree or diploma in Hospitality or Tourism management.

· Excellent problem solving and interpersonal skills.

· Demonstrate a growth mindset.

· Coach, mentor Empower T.E.A.M.