Executive Director of Student Financial Services **POSITION DETAILS** The Executive Director of Student Financial Services will report to the Senior Associate Dean for Opportunity, Engagement & Financial Aid and lead the Office of Financial Aid while working closely with the Admissions, Registrar and Bursar offices. The Executive Director of Student Financial Services will be responsible for providing strategic leadership and direction for the financial aid office, including goal setting, budget management, and resource allocation. The successful candidate will oversee the administration of federal, state, and institutional financial aid programs, such as internal loan programs, all state and federal loan programs, Grad Plus, Stafford Loans, Perkins Loans, College Work Study, Tuition Assistance Program (TAP), and scholarship awards; ensuring compliance with all applicable regulations, policies, and procedures for the CUNY School of Medicine (CUNY SoM). The general duties of the Executive Director of Student Financial Services will include, but are not limited to the following: + Collaborate with School of Medicine leadership to develop and implement financial aid strategies to support enrollment goals and student retention efforts across all student populations; stay current on changes in federal and state financial aid regulations, policies, and best practices, and communicate updates to students, staff, and stakeholders as needed + Supervise and mentor a team of financial aid professionals, including directors / associate directors, and advisors, providing guidance, training, and professional development opportunities. + Develop and implement policies and procedures to streamline financial aid processes and improve service delivery to students and familie + Collect and analyze data and trends to assess the effectiveness of financial aid programs and identify opportunities for improvement + Develop and implement financial aid packaging strategies that support enrollment and retention objectives, fostering access and affordability for all students. + Oversee complex financial aid cases and appeals, ensuring fair and consistent decisions while prioritizing student needs and institutional goals. + Represent the financial aid office on campus committees and task forces, as well as in external professional organizations and associations. + Serve as a resource and liaison to other departments, including admissions, registrar, student accounts, and academic advising, to ensure coordinated support for students throughout their financial aid journey. + Develop, participate, and train staff in how to effectively present financial aid workshops, orientations, and outreach events to educate students, parents, and the community about financial aid resources and opportunities, including conducting group presentations and workshops on various financial aid topics. + Develop programs for undergraduate BS, PA programs, Graduate programs and MD programs. + Collaborate with the marketing and communications team to develop outreach materials and communication strategies to promote financial aid opportunities and resources to prospective and current students. + Serve as a departmental lead for student support and develop a comprehensive plan. + Perform other duties as assigned by the Senior Associate Dean of Senior Associate Dean for Opportunity, Engagement & Financial Aid or designee. **QUALIFICATIONS** This position is in CUNY's Executive Compensation Plan. All executive positions require a minimum of a Bachelor's degree and eight years' related experience. **PREFERRED:** + Experience working in a Medical School; experience working in AAMC SIG or financial aid + Master's or terminal degree in related field and a minimum of 15 years of executive level experience in financial aid administration for a medical school, with at least 10 years of supervisory experience. + Thorough knowledge of federal and state financial aid programs, regulations, and compliance requirements, including Title IV regulations. + Strong leadership and management skills, with the ability to motivate and develop a team of professionals in a collaborative and inclusive work environment. + Excellent interpersonal, communication, and presentation skills, with the ability to interact effectively with diverse stakeholders and build positive relationships. + Demonstrated ability to think strategically, analyze data, and make data-driven decisions to achieve organizational goals and objectives. + Proficiency in using financial aid management software, databases, and Microsoft Office Suite. + Flexibility to work occasional evenings and weekends as needed for events and deadlines + Understanding and working with socioeconomically disadvantaged populations underscores the importance of addressing educational and academic disparities. + Possesses specific knowledge and over 10 years of direct experience working in a medical school financial aid office and leading related activities. **CUNY TITLE** Professional School Associate Admin **COMPENSATION AND BENEFITS** Salary range: $109,554 - $251,078 Salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world. **HOW TO APPLY** Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information. Candidates must attach a resume, cover letter, and three professional references (name, title, organization, and contact information). **CLOSING DATE** Open until September 5, 2025. **JOB SEARCH CATEGORY** CUNY Job Posting: Executive **EQUAL EMPLOYMENT OPPORTUNITY** CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer. Job ID 30889 Location CUNY School of Medicine