Welcome page Returning Candidate? Log back in! Executive Director, Information Technology and Cyber Security Job Locations CA-ON-Waterloo | CA-ON-Toronto | CA-ON-London ID 2025-4389 Category Corporate Services Position Type Full-Time Who We Are

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

 

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

Overview

We are currently looking for an Exectutive Director of Information Technology and Cybersecurity to join our team!

 

The Executive Director, Information Technology and Cyber Security leads the CarePartners’ IT department, and is responsible for the development of an Information Technology and Cybersecurity solutions roadmap including the effective planning and scheduling of activities and resources to progress deliverables. This individual is also responsible for the development, implementation and ongoing operations of digital solutions. The Executive Director will collaborate in the strategy development related to the use of digital resources for key project proposals with leadership and prospective users. They are expected to achieve departmental as well as company objectives and meeting the set timelines and budgets.

 

What We Offer Competitive SalaryComprehensive benefits package including Life InsuranceMatching RRSP contributionPaid time offLeadership development programs Access to exclusive employee deals and discounts What The Role Involves

 

Operations

Develops, implements and monitors annual work plan and related digital strategic prioritiesMentors, coaches and develops the IT team to ensure effective communication, teamwork and prioritization of IT initiatives to support the businessDesigns and implements IT strategies and infrastructureWell-versed in both the technical and strategic aspects of Artificial Intelligence, Robotic Process Automation, and Machine Learning Understands relevant legal frameworks and legislation with respect to privacy and accessOversees the management and execution of an enterprise province-wide communication and information networkImproves operational processes and supports critical business strategies by directing the implementation and maintenance of applications systems, both on-premises and cloud-based solutionsAnalyzes business requirements for IT needs and systems and assesses the need for new equipment and softwareWorks to increase user satisfaction and ensures that service levels are achieved or exceededPlans, develops and implements the IT budget, obtaining competitive prices from suppliers to ensure cost effectiveness of IT infrastructureBuilds strong relationships across the company and develops a detailed understanding of opportunities and challenges to ensure transparency and collaborationSupports the executive team in the strategic planning process including implementation and reportingEstablishes and enforces IT policies, processes, portfolio management, development standards and methodologiesSupports contract negotiation and contract reviews as appropriate for information systems and technology including telephonyBuilds and maintains constructive relationships with vendors

 

Cybersecurity Governance, Risk and Compliance

Establishes and executes compliance to IT and cybersecurity security standards, policies and processesEnsures information system and network security are in place and remain current, including processes to manage security threats and risksEstablishes and supports IT and Cybersecurity auditsConsistently seek opportunities to continually improve the cybersecurity awareness and conduct trainings within the organizationCreates and manages Service Level Agreements (SLAs) between each Company function and ITEnsures IT business continuity and disaster recovery plans are established and tested regularlyResponsible for major IT and cybersecurity incident management and responseEnsures workload prioritization, new process development and implementation with adequate internal control systems, compliance with external guidelines and a focus on continuous quality improvementDevelops and reviews key performance indicators to determine productivity, quality of output, and cost of service, with an objective to continually improve results

           

Human Resources

Provides leadership and mentorship to staff to ensure that effective delivery of services and excellent customer service is maintainedDevelops appropriate staffing plans, where staffing needs are assessed on a regular basis including supporting and initiating succession planning for IT staffIn consultation with Human Resources, completes the recruitment and selection process of staff. The recruitment and selection process include, but is not limited to advertising, interviewing, checking references and initiating letters of offerConducts orientation and ensures staff is effectively trainedMonitors and assesses staff performance through the completion of probationary reviews and annual performance reviews and subsequently develops areas for improvement and coaches’ staff to facilitate this improvementResponds to staff performance concerns in a timely manner through investigation and follow-up, as required, with an appropriate Senior Management or Human Resources Representative

 

Internal & External Communication

Actively participates in internal and external committees and community functions (i.e. community advisory committees/boards, workshops, skill fairs)Provides regular updates on information technology operations status and workplans as required

Business Applications

• Collaborate with business units to identify technology needs and deliver scalable solutions.
• Lead the strategy, implementation, and optimization of enterprise applications
• Ensure application strategy is aligned with business goals.
• Manage vendor relationships and software lifecycles.

 

Data Analytics

• Define and execute the organization’s data strategy and governance framework
• Oversee data integration, warehousing, and business intelligence platforms.
• Enable data-driven decision-making through advanced analytics and reporting

 

IT Operations

Lead the design and support of a distributed network across Ontario ensuring alignment with industry best practices for performance, security, scalability and fault toleranceOversee the administration and optimization of Azure cloud services, Microsoft 365 applications and underlying IT infrastructure to ensure secure, scalable and cost-effective operations aligned with business goals and compliance requirementsCollaborate with service desk leadership to ensure alignment with ITIL and industry best practices fostering a culture of continuous improvement and delivering consistent, high-quality IT support What You Bring A university degree or college diploma with a focus on IT infrastructure, health informatics and/or information managementWorking knowledge of EMR software technologies, Microsoft SaaS Platforms (Office 365, Azure, AWS)Strong knowledge of cybersecurity technologies and practices, networking and VOIP technologiesFive plus (5+) years staff supervisory experienceFive plus (5+) years IT management experienceHealthcare sector experience an assetExperience managing complex/large projects and budgets including enterprise wide technology system implementations and change management approachesPMP and/or ITIL certification preferredSecurity and cloud certifications (e.g. CISA, CISM, or CISSP) preferredDemonstrated customer focused approach to problem solvingSupportive leadership style with an ability to mentor and develop staffCollaborative and creative thinking to support development of innovative technology solutions aligning with strategic objectivesExcellent organizational skills with the ability to manage multiple competing prioritiesExcellent communication and presentation skills with the ability to effectively communicate complex technology concepts into accessible business terminologyValid driver's license, own vehicle and appropriate insurance CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

 

 

 

 

Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Join our Talent Community!

Join our Talent Community Be the first to learn about new opportunities or events.

Application FAQs

Software Powered by iCIMS
www.icims.com