At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. **Position Summary:** CVS Health is seeking a strategic and collaborative Executive Director to lead our Account & Delivery Management team. This role supports three core business units—Aetna, CVS, and Caremark—across both B2B and B2C marketing workstreams. You’ll be at the center of how creative work gets done across the Enterprise, driving operational excellence and ensuring the delivery of impactful, integrated marketing solutions across all channels. This leader will balance a service-oriented mindset with strong operational acumen, helping connect the dots across the business units while creating clarity and accountability for both the team and its partners. **Key Responsibilities:** **Cross-Functional Leadership** + Lead a blended team of account and delivery managers responsible for the successful delivery of creative work across three enterprise brands. + Serve as a strategic connector across business units, ensuring shared understanding, coordinated priorities, and alignment on goals and timelines. + Foster strong relationships with senior stakeholders across Marketing to ensure smooth intake, briefing, planning, and execution. **Account & Project Oversight** + Drive clarity and accountability across workstreams, ensuring each team is grounded in strategic objectives and has a clear plan to deliver. + Ensure the agency is delivering high-quality creative that aligns to brief, timeline, and business goals. + Support team members in managing shifting priorities, helping escalate or resolve blockers when needed. **Operational & Resource Management** + Oversee project workflow, resourcing plans, and utilization reporting to ensure efficiency and transparency. + Identify and implement process improvements that help streamline how work moves through the agency. + Partner with creative leadership, strategy, and production to build scalable systems that support growth and evolving business needs. **Team Leadership & Development** + Manage and mentor a geographically dispersed team, helping them grow as strategic, collaborative partners. + Set clear expectations and career paths while fostering a culture of curiosity, accountability, and support. + Model a service mindset and solution-oriented approach that inspires confidence from internal clients and cross-functional teams. **Required Qualifications:** + 15+ years of marketing experience. + 10+ years in creative agency account and/or project management, including 7+ years in a leadership role. + Proven success managing complex, multi-brand workstreams in a matrixed organization. + Deep understanding of the creative development process across digital, video, print, and integrated marketing channels. + Strong operational expertise, including: + Project management systems (e.g., Workfront, Asana, Smartsheet) + Resource planning and utilization tracking + Workflow optimization and process design + Modern MarTech experience. + Demonstrated success in both B2B and B2C marketing environments. + Excellent written and verbal communication skills, especially with executive stakeholders. + Experience managing hybrid or fully remote teams across time zones. + Prior agency or in-house creative team experience required. **Preferred Qualifications:** + Strategic thinker with the ability to connect dots across teams and initiatives. + Calm under pressure and adept at navigating ambiguity. + Highly collaborative and solutions oriented. + Strong leadership presence with the ability to inspire confidence and trust. + Service-minded with a focus on delivering value to internal clients. + Skilled in building and maintaining cross-functional relationships. + Passionate about mentoring and developing high-performing teams. **Education** + Bachelor’s degree required + Master’s degree preferred **Pay Range** The typical pay range for this role is: $131,500.00 - $303,195.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. **Great benefits for great people** We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: + **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** . + **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. + **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 08/18/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.