Job Description A Fortune 500 aerospace and aviation client is looking for an Executive Desktop Support Engineer to join their team in supporting their Executive Leadership Team. In this role, you will be the primary technical support contact for roughly 40 leadership team members (C-suite, Presidents, and their Executive Administrator Assistants) in addition to secondary technical support contact for VPs and special assignments as needed. You help schedule and coordinate times to migrate, install or resolve issues, ensure machines are properly updated and backed up, and assist with activation and configuration of smart mobile devices (iOS devices and some Android). You will maintain end of life hardware refresh, peripheral support, network port activation, mobile computing support, and hardware warranty repair. Perform, when necessary, Executive Home Support to resolve broadband, network, or computer related issues. Perform troubleshooting and meeting preparations for designated Executive Conference rooms ensuring that computers, presentation data and conferencing solutions are in functioning order, and special event support if needed. Other responsibilities include: Responsibilities  Provide hands-on hardware and software support for Microsoft Windows 11, Office 365, Apple (iPad and iPhone) and Android end-user devices  Assist Executives with general IT system troubleshooting and support  Install, configure, and test new hardware and software for end-users  Configure and support mobile devices such as iPhones, iPads and Android mobile phones  Assist end-users in-person and remotely with various hardware and software issues  Respond to support requests via phone, email and/or other approved electronic media  Deliver a high level of professional service and support  Take initiative to introduce technology to help business processes and improve productivity  Participate in regular training in the latest technologies  Some travel, including international, may be required (10%)  Protect and maintain the privacy of employee personnel records including, but not limited to, personal compensation information about employees  Perform other duties and projects as assigned This role is 100% onsite Monday Friday at this clients headquarters in Fort Worth, TX. They work a 9/80 schedule so you will have off every other Friday, however some availability after normal business hours might be required. Reliable transportation and ability to lift up to 30 lbs. is required. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3+ years of experience in desktop support  Expert knowledge of MS Windows 11 operating systems  Expert knowledge of MS Office/O365 products including Teams, Outlook, Excel, Word, and PowerPoint  Proficient in mobile device setup and management, both iOS and Android  Experience in an IT Service Management environment  Experience with Citrix connection, troubleshooting, etc.  Advanced understanding of personal computer hardware, software, and networking  Associate or technical degree in Information Technology  Excellent communication skills, both oral and written ability to effectively communicate technical concepts to non-technical audience  Professional appearance and demeanor must be able to maintain confidentiality  Ability to understand varying levels of urgency and react appropriately  Ability to take Initiative, eagerness, and ability to learn good problem-solving skills MacOS knowledge  Currently pursuing or intent to pursue a B.S. in Information Technology, Computer Science or Engineering, strongly preferred  Industry-related certifications preferred null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.