Job Purpose:

Maximizes casino guest gaming activity though incremental visits and play consolidation

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

Retains casino client base by initiating and fostering positive client relationships, ensuring an excellent gaming experience for players while in the casino, seeking out frequent players and inviting them to upcoming concerts and events, determining player value based on analysis of player tracking data, issuing complimentaries based on player value, responding to player needs and requests, and resolving player issues and complaints following established procedures.- 60% Increases casino client base and activity by acquiring new and inactive players, analyzing player tracking data and identifying player development opportunities, creating and implementing player marketing campaigns to increase incremental visits through personal contact, e-mail and telemarketing, promoting Club Sycuan and player development programs to new and existing players, corresponding with select players to encourage return visits, developing strong, long-lasting relationships with key players to build player loyalty, and assisting in planning and executing special player parties, promotions, special events and tournaments. - 40%

 

Job Specifications:

Education and Experience:

Essential:

Bachelor's Degree in Marketing or a related field or equivalent experience 2 years experience providing guest service in a gaming or hospitality environment

Desirable:

Gaming experience

Skills and Knowledge:

Essential:

Ability to interact effectively with guests, team members and management Ability to analyze guest play and determine player value Ability to communicate effectively in the English language Ability to complete documents and written reports Ability to maintain confidentiality Ability to maintain professionalism, diplomacy and composure Ability to apply experience and make sound judgments Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Ability to work quickly and effectively with minimal supervision Working knowledge in MS Outlook, Word and Excel Ability to work in a smoking environment Ability to walk and stand for up to eight hours at a time Ability to work all three shifts Ability to appear for work on time

Desirable:

Ability to communicate effectively in Vietnamese, Mandarin, Cantonese, Spanish or Tagalog Working knowledge of casino player tracking software

Supervisory/Managerial Accountability:

Direct:          None

Indirect:        None