The role is part of the Executive Assistance and Travel Management team at Manulife Business Processing Services (MBPS). The Executive Assistant will provide virtual support to the Vice President, Global Head of Digital Experience at Manulife, offering high-level administrative assistance. Key responsibilities include, but are not limited to, calendar management, arranging travel and expenses, coordinating leadership meetings, managing the team newsletter, and providing office management support to the team. **Role and Responsibilities** + Provide comprehensive administrative support to the executive, including managing calendar, scheduling meetings, organizing travel arrangements and handling expense reimbursements. + Organizing travel itineraries including visas, and processing expenses (experienced with Concur or similar system). + Adept with scheduling across multiple time zones. + Arrange technology desk side support for the executive when required. + Lead information gathering and prepare presentations for Townhalls and key team meetings. Coordinate logistics, including room bookings and arranging refreshments. Support in agenda preparation, minute-taking, and action item follow-up. + Draft monthly team newsletter showcasing wins, important team news and upcoming activities/reminders. + Provide general office management support to the team + Assist in planning and executing departmental social events. + Ensure seamless onboarding and offboarding of team members, both on-site and remote, including summer interns. + Coordinate employee transfers and manage related processes. + Maintain team materials, such as organizational charts, onboarding decks and team distribution lists. + Maintain and organize SharePoint Site and MS Teams Channel for internal communication. + Office supplies coordination. + Support adhoc requests for the team within reason. **Qualifications** + 6+ years of relevant experience as an executive assistant, administrative assistant or similar role. + Strong oral and written communication skills required to interact with senior officers and representatives. + Strong organizational and time management abilities, with a keen attention to detail. + Excellent meeting planning and organizational skills (planning, coordination, priority setting, task management and follow through). + Proficient in making reports and deck/presentations. + Advanced Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). + Highly collaborative and results-oriented. + Ability to handle sensitive and confidential information with discretion. + Strong interpersonal skills and the ability to work effectively with diverse teams. + Proactive and resourceful, with strong problem-solving skills. + With basic Project Management skills. + Ability to work independently and manage multiple priorities in a fast-paced environment **When you join our team:** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com . **Manulife es un empleador que ofrece igualdad de oportunidades** En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente. Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com . **Modalidades de Trabajo** Híbrido