Lost and Found Item Management:

Receives, logs, and stores lost and found items in an organized manner & ensures proper handling and preservation of items.

Coordinates with relevant departments and stakeholders to locate owners and reunite them with their lost belongings.

Customer Interaction:

Provides information and assistance to passengers regarding lost and found procedures & resolves inquiries and complaints in a professional and timely manner.

Builds positive relationships with passengers and fosters goodwill for the airport.

Database Management:

Maintains an accurate and up-to-date database of lost and found items & utilizes database management systems to efficiently track and retrieve information.

Generates reports and statistics on lost and found items for analysis and reporting purposes.

Property Handling and Security:

Ensures the security and confidentiality of lost and found items & adheres to security protocols and procedures.

Handles valuable and sensitive items with care and discretion.

Take proactive steps to ascertain the identity of the things owner in order to re-instate the same with the owner.

Handover of valuable and non-valuable things periodically, to regulatory and non-regulatory authorities as the case maybe.

Process Improvement:

Identifies opportunities to improve lost and found procedures & implements process enhancements to increase efficiency.

Recommends technology solutions to streamline operations and reduce handling time.

Collaboration and Teamwork:

Collaborates with other airport departments to locate owners of lost items & works effectively as part of the terminal operations team.

Contributes to a positive and collaborative work environment.

Key Stakeholders - Internal:

Head - Terminal Operations

Customer Service

Security

HR Department

Finance Department

IT Department

Procurement

Quality Assurance

Key Stakeholders - External:

Airlines

Ground Handling Agencies

Security Agencies

Government Regulatory Bodies

Customers

Media

Insurance Companies

Educational Qualifications:

Bachelor's Degree in Business Administration.

Work Experience:

Minimum of 3-5 years of experience in customer service or operations, preferably in an airport or hospitality environment.