Position Statement

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The Executive focuses on hotel-facing consulting, enhancing the marketing and e-commerce performance of all focus service brand hotels in GCM region (exclude MLA hotels). This role will ensure hotels are equipped to maintain a strong online presence and visibility to boost online channel performance and meet commercial objectives, utilizing digital marketing insights and managing relevant processes and technology solutions.

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What will I be doing?

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As the Executive, Marketing & eCommerce Consulting – GCM, you will be responsible for performing the following tasks:

\n\nProvide Marketing & eCommerce operational consultation support for all focus service hotels (exclude MLA hotels) in GCM region.

\nDeliver effective hotel empowerment and consulting support, ensuring optimal digital presence and performance while meeting defined SLAs.

\nDeploy MECC tools and programs to re-skill and up-skill hotel commercial teams in Marketing and eCommerce competencies. This includes online training clinics and automated job aids for self-serve online performance optimization.

\nInvest in talent development through themed trainings, meetings, and workshops. Create customized curriculum and training materials to enable hotels to succeed in digital marketing.

\nEnhance hotel-level communication efficiency through increased automation of systems and tools.

\nMaintain key internal stakeholder relationships with regional commercial, operational, and brand heads to align on enterprise commercial priorities and support execution at the hotel level.

\nContinuously evaluate and suggest improvements for team processes and procedures to enhance efficiency and quality of service for both internal and external customers.

\nImprove regional level training platforms and content to optimize effectiveness.

\nDevelop scalable, efficient solutions (platforms, systems) to allow MECC to scale effectively.

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·       Perform any additional reasonable ad-hoc tasks or new responsibilities as assigned.

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Direct Reports： Manager, Marketing & eCommerce Consulting

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What are we looking for?

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An Executive, Marketing & eCommerce Consulting - GCM serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

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·       Strong project management skills for overseeing details and deliverables while proactively addressing potential roadblocks to maintain project momentum.

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·       Proficient in data analysis and comfortable working with spreadsheets.

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·       Experienced in analysis and reporting at the regional hotel level.

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·       Excellent prioritization and decision-making skills, with a proven track record of managing multiple projects with deadlines.

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·       Effective in influencing others within a matrixed environment, collaborating across teams to advance projects.

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·       Expertise in through-the-line marketing, emphasizing digital strategies.

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·       Skilled in developing and executing strategies to enhance brand presence on owned and third-party sites.

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·       Self-motivated, capable of working independently as well as collaboratively.

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·       Strong strategic planning abilities.

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·       Outcome-oriented with a desire to learn.

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·       Effective communication, collaboration, and presentation skills.

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Required Qualifications

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·       Minimum Education: BA/BS/bachelor’s degree

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·       Minimum Years of Experience: 5+

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·       Minimum Years of Management Experience: 1+

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What will it be like to work for Hilton?

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Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!