*_SUMMARY:_* We are currently seeking a*EVS Operations Supervisor* to join ourUnit/team. This full-time/part-time role will primarily work on-site/remote/hybrid (SHIFT). *Purpose of this position: Provides direct leadership and guidance to staff to ensure that high level of cleanliness, quality and service is achieved and maintained. Assist with CMS and other regulatory compliance initiatives.* /A *$500 hiring incentive* is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible)./ /Current List of non-MN States where Hennepin Healthcare is an Eligible Employer: Alabama, Arizona, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Nevada, North Carolina, North Dakota, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, Colorado and Wisconsin./ *_RESPONSIBILITIES:_* Customer Relations * Monitor service binders in assigned areas on a daily basis taking appropriate action to alleviate concerns/comments * Respond to concerns and requests with a sense of urgency and take necessary corrective action when needed * Educates patients on services provided by Environmental Services; probes for concerns, needs, and impressions of service. Identify through interviews, discussions or observations opportunities to improve patient services experience Operation Excellence * Proactive approach to identifying and correcting facility quality assurance concerns; timely follow-up required. . Work collaboratively with nursing, EVS staff and fellow management to enhance all patients’ experience—resolving patient/family concerns, addressing special requests, identifying creative approaches to pilot or implement with senior management approval * Plan and coordinate project work to ensure that proper frequencies are maintained * Ensures duty lists are revised and current at all times * Monitor daily equipment use, cleaning and maintenance * Participate in facility quality assurance program as required. Ensure high quality percentage of cleanliness is maintained in assigned areas of oversight. Perform quality assurance inspections daily or assigned * Handles or delegates special requests or projects as assigned * Ensures that proper supply control guidelines are followed and staff is trained in the safe and effective use of all chemicals * Ensures housekeeping office, storage and closets are clean, organized, well maintained and professional in appearance at all times People Management * Coaching hourly staff.Design group employee recognition and training programs every other month. Additionally, design and administer one-on-one and small group hospitality or job specific/focused training for hourly employees * Encourages and nurtures staff creativity and innovation within the healthcare program * Assign staff to established work areas of project duties * Reviews duty lists with regular and relief staff periodically * Assign equipment to staff * Participates in staff selection process and interviews candidates as needed * Ensures that staff receive proper orientation, initial and on-going training * Approves days off, holidays and vacations, ensuring the facility’s needs are meet in accordance with hours and position controls * Provide and monitor individual guidance/motivation of staff to enable full potential performance * Discipline staff when necessary according to progressive disciplinary guidelines; monitor staff attendance and take proactive action when patterns of absenteeism are observed * Participates in and sometimes conducts performance evaluations of staff and makes recommendations as needed Administration * Conducts, oversees and directs the providing of in-service training for department employees; * Insures compliance with hospital, housekeeping, and safety standards; * Evaluates and updates housekeeping standards and procedures; * Evaluates quality of housekeeping services provided; * Inspects all work areas including those cleaned by contractual services; * Assists in evaluating and recommending the purchase of equipment and supplies; * Assists inthe processes of Interviewing, selection, and evaluation of employees in addition to the progressive disciplinary process; * Prepares reports and maintains records; * Participates in special projects; * Plan staff work schedules Performs duties of Operations Manager as necessary *QUALIFICATIONS:* */Minimum Qualifications:/* * High School Diploma or GED * A minimum of two years related supervisory experience; OR five or more years’ experience in healthcare related environmental services or related with two or more years demonstrated leadership potential including extensive knowledge of cleaning methods/processes, products, and equipment/machinery -OR- * An approved equivalent combination of education and experience */Preferred Qualifications:/* * A two year degree or higher in a relevant program * Current or past certification and membership in a Housekeeping Related Association locally or nationally */Knowledge/ Skills/ Abilities:/* * Ability to communicate effectively in written formal and oral presentations from hourly staff to ELT level * Ability to multi-task and establish priorities for daily and weekly work * Must possess excellent customer service skills and ability to train hourly workers in appropriate customer service techniques * Ability to maintain organization and control in an ever-changing environment * Must exhibit self-initiative, accountability, flexible and good leadership skills * Must possess a thorough knowledge of contract administration and office procedures * Must understand and conceptualize working knowledge of EVS to meet established goals and objectives * Must be proficient in the use of Bedtracking and paging system(s) as well as Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook * Ability to perform cleaning tasks and operate associated machinery; * Ability to train, evaluate performance and supervise departmental staff; * Ability to enforce departmental and facility policies including safety practices; * Ability to schedule work assignments; * Ability to prepare and maintain appropriate records and reports; * Ability to demonstrate use of existing and new equipment; * Ability to make rounds of facility intermittently throughout the work shift; * Ability to provide leadership team with updates regarding departmental staff and work situations; * Ability to take appropriate action to identify and correct problems in departmental operations; * Ability to accept responsibility and accountability for cleanliness of facility **Title:** *EVS Operations Supervisor* **Location:** *MN-Minneapolis-Downtown Campus* **Requisition ID:** *250703*